
Entry Level Manager (Keyholder)
Required skills
- customer service
- positive environment
- open and close store
- assign registers
- daily duties
- daily reports
- donation flow
- inventory rotation
- merchandising standards
- loss prevention
Nice to have
- retail experience
- supervisory experience
- GED
Role summary
Goodwill is seeking an Entry Level Manager (Keyholder) to help lead daily store operations. This role involves ensuring a positive experience for customers, donors, and team members, opening and closing the store, supporting the team, and driving Goodwill's mission. Responsibilities include delivering customer service, managing daily duties, overseeing donation flow and inventory, ensuring compliance with safety and loss prevention procedures, and maintaining the sales floor. Preferred qualifications include retail or supervisory experience, strong communication, leadership, and organizational skills, and basic computer knowledge. Physical requirements include the ability to lift up to 40 lbs and stand for long periods.
As a Keyholder at Goodwill, you’ll help lead daily store operations, ensuring a positive experience for customers, donors, and team members. You’ll open and close the store, support team members throughout the day, and help drive Goodwill’s mission of changing lives through the power of work.
What You’ll Do:
- Deliver world-class customer service and promote a safe, positive environment
- Open and close the store, assign registers and daily duties, and complete daily reports
- Oversee donation flow, inventory rotation, and merchandising standards
- Ensure compliance with loss prevention, safety, and risk management procedures
- Maintain a clean, organized, and well-stocked sales floor
- Support and model Goodwill’s Core Values and Guiding Principles
What You Need:
- High school diploma or GED preferred
- Previous retail or supervisory experience preferred
- Strong communication, leadership, and organizational skills
- Basic computer knowledge and attention to detail
- Ability to lift up to 40 lbs. and stand for long periods
- Reliable transportation and flexibility to work evenings and weekends
Physical Requirements:
- Able to lift, push, pull, carry or otherwise move up to forty (40) pounds with no support regularly. Over forty (40) pounds request for additional team member assistance as needed.
- Able to perform tasks that require repetitive motion. Manual dexterity is required.
What You Get:
- Medical, Dental, & Vision Insurance
- Employer Paid Life Insurance
- 401K Retirement Plan with an Employer Match
- Paid Time Off
- 25% Store Discount
- Teladoc copays covered by Goodwill
- Access to a Life Coach
- Training and Development Opportunities
- Education Assistance and Incentives
- Comprehensive Wellness Program with Incentives
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