Luxury Goods & Jewelry, Retail

Assistant Store Manager (St. Johns Town Center)

Jacksonville, FLOnsiteFull TimeManager / HeadPosted 23 days ago

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Required skills

retail leadership
sales leadership
talent initiatives
operational execution
visual standards
customer experience
accountability
customer service
return policies
customer complaints

Nice to have

passion for our brand
motivated
adaptable to change
coachable
brand ambassador
product knowledge

Role summary

The Assistant Store Manager contributes to store performance by focusing on talent initiatives, operational execution, visual standards, and customer experience. This role requires a motivated, adaptable, and coachable individual with a passion for the brand. Responsibilities include supporting sales leadership, training and developing staff, ensuring excellent customer service, and executing daily store operations. The ideal candidate has at least one year of retail leadership experience, strong organizational and time management skills, and open availability for shifts, including nights, weekends, and holidays.

Assistant Store Manager

About The Role:

As the Assistant Store Manager, you are responsible for contributing to the store’s performance including talent initiatives, operational execution, visual standards, and customer experience.

Ideal candidates are individuals who are motivated, adaptable to change, coachable, and have a passion for our brand.

Your Day to Day May Include:

Sales Leadership

Support overall store performance and KPI’s

Serve as brand ambassador by showing passion for the brand, educating our customers on our history, and you are knowledgeable about our product and the industry as a whole

Experienced in creating effective action plans to maintain or improve performance

Knowledgeable in how to build new and repeat business through customer clienteling

Training + Development

Support recruiting, onboarding, and developing both internal and external talent

Effective in your communication style, and your messaging energizes and encourages others to want to work together

Enjoy leading through collaboration, encouraging the team to share ideas and opinions, fostering accountability and trust

Capable of clearly communicating new initiatives and goals in a timely and effective manner

Customer Service

Passionate about providing the best customer experience to purchasing and non-purchasing customers

Enjoy leading by example when setting the tone in how the team shows up each day in store and personal presentation

Capable of leading and coaching through return policies, while also prioritizing the overall customer experience

Quick to respond to customer complaints and concerns in a professional manner, while being resolution oriented

Capable of leading execution of brand visual standards and updates

Operations:

Capable of executing daily store operations in a timely and efficient manner

Experienced in scheduling team members to the needs of the business and budget

Experienced in managing store inventory with a high level of detail and organization per SOPs

Willing and capable of leading opening / closing duties

You could be great for this role if:

You are adaptable and easily manage change

You are organized and have excellent time management skills

You have an eye for spotting and recruiting talent

You are motivated and results driven

You are coachable and receive feedback

You are passionate about the gorjana brand

Minimum requirements:

At least one year experience in a retail leadership position

Must be over the age of 18

Ability to lift or move at least 50 lbs

Ability to bend, squat, twist and reach

Ability to stand and/or walk for at least 6 hours per shift

Ability to be flexible to the needs of the business, working nights, weekends, and holiday shifts

Ability to work full time hours, with open availability

Perks:

Medical, Vision, Dental and Life Insurance Benefits

Generous employee discount and product perks program

401K and matching program* (waiting period applies)

Paid Vacation and sick time

Opportunities to grow with the brand and develop your skills

Hourly wage starts from $25 per hour

Commission and bonus opportunities

We participate in E-Verify to confirm employment eligibility for all new hires. E-Verify compares information from your Form I-9 to official records to confirm authorization to work in the United States.

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