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Patient Coordinator - Surgical Care Center of Michigan

Grand Rapids, MIOnsiteFull TimeEntry-level (exp-based)Posted 10 days agoVisa sponsorship available

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Required skills

  • High School Diploma
  • GED
  • Background Check
  • Basic computer skills
  • Open availability
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Outlook

Nice to have

  • Ophthalmology
  • ASC Administrator

Role summary

The Surgical Care Center of Michigan is seeking a Patient Coordinator for their Grand Rapids location. This role serves as the first point of contact for patients, ensuring excellent patient care and managing administrative tasks for a smooth check-in/out experience. Responsibilities include facilitating patient flow, verifying insurance, communicating with patients and staff, handling payments, and performing general office duties. The position requires a high school diploma, basic computer skills, strong customer service, and at least one year of related experience. Open availability within Monday-Friday operating hours is necessary.

Title: Patient CoordinatorCompany: Surgical Care Center of MichiganLocation: Grand Rapids, MI

Perks:

  • Full Benefits Package - Medical, Vision, Dental and Life Insurance
  • 401k + Employer Matching
  • Paid Time Off and Paid Holidays
  • Paid Maternity Leave
  • Competitive Base Pay

    • Hours:

  • Full Time
  • Our surgery center is open Monday-Friday, 6:30am-5:00pm.
  • You must have open availability to work any/all shifts within these hours.
  • You may need to work a little earlier and/or later as needed.

    • Requirements:

  • High School Diploma or GED equivalent
  • Favorable result on Background Check
  • Basic computer skills
  • Strong customer service skills
  • Excitement to learn and grow

    • Essential Functions:

  • Facilitate patient flow
  • Verify medical and vision insurances
  • Effectively communicate with patients, doctors, and managers
  • Answer inquiries through phone, email, and in person requests

    • Company: Surgical Care Center of MichiganJob Title: Patient CoordinatorDepartment: OphthalmologyReports To: ASC AdministratorLocation: This position is located in Grand Rapids, MI.SUMMARY

    A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
  • Answer phones (both external and internal); assure prompt, courteous service at all times
  • Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
  • Manage patient flow in the surgery center
  • Knowledge of common fees charged for common visits and collect correct payments
  • Complete daily reconciliations / close day / countdown cash drawer
  • General office duties and cleaning to be assigned by manager

    • QUALIFICATIONS

  • Ability to interact with all levels of employees in a courteous, professional manner at all times
  • Desire to gain industry knowledge and training
  • Demonstrates initiative in accomplishing practice goals
  • Ability to grow, adapt, and accept change
  • Consistently creating a positive work environment by being team-oriented and patient-focused
  • Commitment to work over 40 hours to meet the needs of the business
  • Reliable transportation that would allow employee to go to multiple work locations with minimal notice

    • EDUCATION AND/OR EXPERIENCE

  • Minimum Required: High school diploma or general education degree (GED)
  • Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

    • LICENSES AND CREDENTIALS

  • Minimum Required: None

    • SYSTEMS AND TECHNOLOGY

  • Proficient in Microsoft Excel, Word, PowerPoint, Outlook

    • PHYSICAL REQUIREMENTS

  • This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

    • If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

    EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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