Biotechnology, E-commerce, Chemical Industry, Information Technology

Optician / Optical Sales Associate - Willing to Train!

Rockford, MIOnsiteFull TimeEntry-level (exp-based)Posted 1 month agoVisa sponsorship available

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Required skills

Optician
Optical Sales
Patient Experience
Retail Sales
Glasses
Contacts
Prescriptions
Frames
Lensometer
Measurements

Nice to have

ABO
ABOC
NCLE

Role summary

Grand Rapids Ophthalmology is seeking an Optician / Optical Sales Associate to join their team in Rockford, MI. This role focuses on delivering a world-class patient experience while maximizing retail sales. Responsibilities include dispensing and fitting glasses and contacts based on optometrist/ophthalmologist prescriptions, assisting patients with frame selection, operating lensometers, educating patients on lens options, collecting precise measurements, dispensing orders, repairing frames, and maintaining frame inventory and presentation. The position requires strong communication and interpersonal skills, with a minimum of one year in a customer-facing role. While a high school diploma is required, the company is willing to train the right candidate. Preferred certifications include ABO/ABOC and NCLE.

Job Title: OpticianCompany: Grand Rapids OphthalmologyLocation: Rockford, MI - 6050 Northland Drive NE, Suite 100, Rockford, MI, 49341

Perks:

Full Benefits Package - Medical, Vision, Dental and Life Insurance

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Eyecare Certification Reimbursement

Competitive Base Pay

Employee Discounts

SUMMARY

An Optician will achieve a world-class Total Patient Experience that maximizes retail sales while supporting the patients’ medical needs. This employee is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient needs to the goods and services we offer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support

Determine patients' wants and needs and sell to exceed their expectations

Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions

Operate the auto-lensometer and manual lensometer

Educate and recommend specific lenses, lens coatings and frames to suit patient needs

Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt

Dispense patient orders and repair and adjust patient frames

Dispense all glasses and/or contact lens orders in E360

Ensure all job aids and policies are followed

Maintain frame standards with cleaning and organization of fully stocked and well-presented areas

Follow all protocols to keep frame inventory accurate

General office duties and cleaning to be assigned by manager

Assist with other duties in the office as needed

QUALIFICATIONS

Communication, interpersonal and negotiation skills

Ability to read, analyze and interpret insurance forms

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively before groups of customers or employees of organization

HIPAA: All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPPA Privacy Policies and Procedures

EDUCATION AND/OR EXPERIENCE

High school diploma or general education degree (GED) required

One year in a customer interactive position; or equivalent combination of education and experience

LICENSES AND CREDENTIALS

Current ABO/ABOC and NCLE certifications (or obtained with first 2 years of employment) preferred

SYSTEMS AND TECHNOLOGY

Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

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Optician / Optical Sales Associate - Willing to Train!

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Required skills

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