Assistant WIC Director

Title: Assistant WIC (Women, Infant and Children Supplemental Food Program) Director

FLSA Category: Exempt
Reports To: WIC Director

Greater Baden Medical Services (GBMS) is a Federally Qualified Health Center (FQHC) dedicated to providing high-quality healthcare across Southern Maryland. With 9 clinical sites across Prince George's, Charles, and St. Mary's counties, we serve over 18,000 patients each year. We provide fully integrated care that includes primary care, pediatrics, women's health, Title X family planning, dental care, behavioral health, WIC, pharmacy services, and the Ryan White HIV/AIDS program. Our patient population is primarily made up of Medicaid and uninsured individuals. We are deeply proud to deliver these vital services to everyone in our community, regardless of their ability to pay, making Greater Baden an incredibly rewarding place to grow your career while making a tangible, life-changing impact every day.

Job Summary

Assists the WIC Director in the administration, planning, implementation, monitoring, and evaluation of all aspects of the WIC Program. Supports the management of grant-funded operations to ensure compliance with Federal regulations, State policies, local agency requirements, and program performance standards. Provides leadership, supervision, and oversight of staff, program services, outreach initiatives, nutrition education activities, and special projects.

Principal Duties and Responsibilities

• Assists the WIC Director in the overall administration and management of the WIC Program.
• Supports the planning, implementation, and monitoring of grant-funded program activities and ensures compliance with Federal, State, and local requirements.
• Assists with program budgeting, grant reporting, data analysis, quality assurance activities, and performance monitoring.
• Supervises and evaluates assigned staff and supports employee development, coaching, and performance improvement.
• Assists in developing and implementing policies, procedures, and operational protocols to improve program effectiveness and efficiency.
• Monitors program performance indicators and recommend corrective actions when necessary.
• Supports recruitment, training, orientation, and ongoing staff development activities.
• Assists with the development and implementation of annual program goals, outreach plans, nutrition education initiatives, and breastfeeding promotion activities.
• Serves as a liaison with State WIC personnel, community partners, healthcare providers, and other stakeholders.
• Participate in program monitoring reviews, audits, and compliance activities.
• Assists in preparing reports, presentations, and documentation required by funding agencies and organizational leadership.
• Coordinates and facilitates staff meetings, training, and quality improvement initiatives.
• Provides direct program support and participant services as needed.
• Perform certifications and clinic activities as necessary.
• Assists the WIC Director in managing special projects and implementing strategic initiatives.
• Acts on behalf of the WIC Director in their absence, as delegated.
• Participate in community outreach and partnership development activities.
• Performs other duties as assigned.

This job description provides a summary of the major duties and responsibilities performed by individuals in this position. Incumbents may be required to perform additional duties as assigned by the WIC Director or Executive Director.

Minimum Knowledge, Skills, and Abilities

• Bachelor's degree required and master’s preferred from an accredited college or university in Nutrition, Public Health, Health Education, Health Services Administration, Community Health, Human Services, Business Administration, or a closely related field.
• Minimum of three (3) years of supervisory or management experience in a public health, nutrition, community-based, or grant-funded program.
• Experience administering, coordinating, or supervising grant-funded programs required.
• Experience with WIC, maternal and child health, public health, nutrition programs, or community-based services preferred.
• Demonstrated leadership and staff supervision experience.
• Knowledge of Federal and State grant requirements, compliance standards, and performance management principles.
• Excellent organizational, analytical, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to analyze data and prepare reports.
• Ability to work independently and collaboratively with diverse teams and community partners.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint. 

Preferred Qualifications

• Master’s degree in public health, Nutrition, Healthcare Administration, Business Administration, or related field.
• Experience with WIC program operations and State WIC information systems.
• Experience managing Federal or State grants and program budgets.
• Bilingual proficiency preferred.

 Supervises: WIC Nutrition Manager, Administrative Staff, CPA Leads, CPAs, CPPAs, Breastfeeding Peer Counselors, and other assigned staff

Communication

Internal

• Demonstrates exceptional customer service and professionalism.
• Collaborate effectively with program staff, clinical personnel, administration, and leadership.
• Maintains positive working relationships with all levels of staff.

External

• Serves as a professional representative of the agency with State WIC officials, community organizations, healthcare providers, and participants.
• Demonstrates strong verbal and written communication when responding to inquiries and coordinating program activities.

Working Conditions

• Typical office and clinic environment.
• Travel between clinic and community sites may be required.
• Work schedules and assignments may change based on program needs and may occasionally include evenings or weekends.

Physical Requirements

• Prolonged sitting and computer use.
• Occasional bending, stooping, and stretching.
• Manual dexterity is sufficient to operate office equipment.
• Ability to communicate effectively in person, electronically, and by telephone.
• Occasional lifting of up to 25 pounds.

Competencies Needed 

Communication – Listen and verbally in order to solve problems and provide information and direction, ensuring the experience is a positive one. Record issues and resolutions to maintain accurate records and data for further analysis by management. 

Customer Focus – Connects meaningfully with customers to build emotional engagement and patient advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience. 

Interpersonal Skills – Work closely with other team members to effectively support their work so that solutions can be effectively implemented. Serves as a liaison for various staff and/or management and acts as the Point of Contact. 

Organization – Effectively managing tasks and information and organize information to ensure a timely response to questions. Develops and uses systems to organize and keep track of information or work progress. 

Technical Skills – Understands office productivity applications to document and track requirements. A fundamental understanding of the business technology infrastructure, healthcare systems, databases, and software. Accurately creates, generates and maintains reports & documents utilizing databases, spreadsheets and communications. 

Work Environment 

This job operates in a professional office environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

Physical and Mental Demands 

1. Ability to remain in a stationary position 50% of the time. 

2. Ability to cope with stress. 

3. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. 

4. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. 

5. The person in this position frequently communicates with patients and/or employees. Must be able to summarize and exchange accurate information. 

6. Occasionally moves office equipment weighing up to 25 pounds. 

7. Performs a variety of duties, often changing from one task to another. 

8. Performs with frequent interruption or distractions. 

9. Adjust priorities quickly as circumstances dictate. 

10. Ability to interact appropriately with colleagues for different purposes in different context. 

11. Expressing or exchanging information by means of the spoken word, or conveying detailed spoken instructions accurately, loudly or quickly. 

12. Ability to judge distances and spatial relationships to perceive objects where and as they are. 

13. Cognitive ability to analyze, count, summarize and synthesize information from multiple sources. 

14. Ability to recognize social or professional behavioral cues. 

Language Skills

Ability to read and interpret written or verbal documents and instructions. Ability to speak effectively to patients, employees and/or stakeholders of the organization. 

Travel 

Must be able to drive between Greater Baden Medical Services, Inc. locations.