Solutions Technician

Clarksville, TNOnsiteFull Time$17–$21 /hrPosted 1 month ago

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

GHS
POS/CRM system
health and safety issues
flexible shifts

Role summary

We are seeking a self-starting Solutions Technician to join our team. In this role, you will drive service success by enhancing customer satisfaction, maximizing client retention, and increasing profitability. You will leverage your knowledge of science, mathematics, and technology to build client trust and rapport. Responsibilities include providing customer service and support, managing testing and remediation, utilizing POS/CRM systems, and collaborating with team members. You will also make recommendations, investigate problems, and suggest improvements to services. A technical degree or certification, awareness of health and safety issues, and excellent customer service, communication, and self-management skills are required.

Benefits:

Competitive salary
Flexible schedule
Training & development

Are you a self-starter who exceeds customer service expectations? We would love to have you become a respected member of our team! You will drive service success with a goal of improving customer satisfaction, maximizing client retention, and increasing profitability. As a valuable technician, you will also apply your knowledge of science, mathematics, and technology to enhance client trust, build rapport, and drive yourself and your team to meet annual goals. If you want a career where your direct influence and opinions matter, then consider working for us. You will experience the excitement of fostering team unity as you work in close collaboration with management and fellow team members to create positive working relationships.

Responsibilities

Provide customer service and support visits and tie workflow to schedules to ensure maximum efficiency.
Manage all testing, remediation and services to ensure proper processes.
Effectively use POS/CRM system to complete jobs properly and coordinate with the team and customers.
Collaborate with team and share information across the organization to build positive relationships with clients and coworkers.
Satisfy customer needs by making appropriate recommendations and briefings using accurate procedures and protocols.
Maintain customer satisfaction by using creativity and ingenuity to investigate problems, identify resolutions, suggest enhanced add on services, and recommend improvements.
Service existing accounts by analyzing work orders, planning a daily travel schedule, reviewing concerns, conducting tests, and resolving problems.

Qualifications & Skills

Technical degree or certification, or willingness to become certified in GHS offered courses
Awareness of health and safety issues
Ability to adapt to work schedules and flexible shifts
Excellent customer service, communication and self-management skills

Ready to apply?

You'll be redirected to Green Home Solutions of Clarksville's application page.

Solutions Technician

Is this role right for you?

Required skills

Role summary

Similar roles

See how RiseMe works