Cannabis, Consumer Goods, Retail

Security Operations Center Specialist

RemoteRemoteFull Time$55,000–$65,000 /yrPosted 1 month ago

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Required skills

CCTV
alarm systems
Everbridge
access control platforms
incident management protocols
logging
risk assessments
business continuity processes
emergency operations plans
ticketing platforms

Nice to have

physical security
dispatch
emergency operations
SOC environment
CCTV monitoring
alarm response

Role summary

Green Thumb Industries (GTI) is hiring an on-site Physical Security Operations Center (SOC) Specialist for their Asset Protection team. This role involves monitoring security systems (CCTV, alarms, access control, CEM platforms like Everbridge), responding to physical security incidents, and coordinating with internal teams and law enforcement. The specialist will act as the first point of contact for security events, manage incident documentation, provide real-time situational awareness to leadership, and support equipment service calls. Responsibilities also include remote audits, participation in After Action Reviews, and contributing to the enhancement of security protocols and business continuity plans. The ideal candidate is adaptable, solution-oriented, possesses strong critical thinking and communication skills, and can effectively multi-task under pressure. Experience in physical security, dispatch, or SOC environments is preferred, with a minimum of 3 years recommended.

Shift Available: 10 PM - 8:30 AM CST, 4 days/week

The Role

Green Thumb Industries (GTI) is seeking an on-site Physical Security Operations Center (SOC) Specialist to join our Asset Protection team. This role focuses on physical security and business continuity. SOC Specialists monitor security systems, respond to incidents, and coordinate with internal teams and law enforcement to protect our people, facilities, and assets.

The ideal candidate thrives in a fast-paced environment, demonstrates strong situational awareness, and approaches challenges with a solutions-based and adaptable mindset. They will need to multi-task effectively, make sound decisions under pressure, and always communicate clearly.

Responsibilities

Monitor CCTV, alarm systems, critical event management (CEM) platforms (Everbridge), and access control platforms to detect and respond to security incidents across GTI facilities.

Act as the first point of contact for physical security events, including panic and hold up button activations, alarms, and emergency notifications.

Coordinate with internal partner teams (cybersecurity, IT, facilities, etc.) to mitigate business operations disruptions and restore normal operations.

Liaise with site leadership and law enforcement during and after incidents to ensure safety and compliance.

Execute incident management protocols, document events accurately, and maintain detailed logs.

Deliver real-time situational awareness and risk assessments to leadership during critical events.

Manage service calls for security equipment and support troubleshooting through ticketing platforms.

Perform remote audits, alarm testing, and credential updates.

Participate in After Action Reviews (AARs) to identify improvement opportunities and recommend actionable solutions.

Contribute to the development and enhancement of security protocols, emergency operations plans, and business continuity processes.

Qualifications

3+ years in physical security, dispatch, emergency operations, or SOC environment is preferred.

Experience with CCTV monitoring, alarm response, and access control systems is preferred.

Adaptable and solutions-oriented, with strong critical thinking and decision-making skills.

Strong verbal and written communication skills under pressure.

Proven ability to multi-task and prioritize effectively in high-pressure situations.

Ability to work nights/weekends and adapt to changing priorities.

Professional integrity and ability to handle confidential information.

High School Diploma preferred; college degree preferred.

Additional Requirements

Must pass any and all required background checks

Must be and remain compliant with all legal or company regulations for working in the industry

Must possess valid driver’s license

Must be a minimum of 21 years of age

Must be approved by state badging agency to work in cannabis industry

The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.

Green Thumb Pay Range$55,000—$65,000 USD

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