Bilingual Case Manager (Support Broker) - San Jose Area

GT Independence is a family-founded, leading national Financial Management Services (FMS) provider that supports individuals participating in self-direction programs, helping them manage their long-term care and support services at home and in community-based settings. Dedicated to promoting personal choice, independence, and quality of life, GT Independence delivers reliable, person-centered financial and administrative services that empower individuals to direct their own care. With a growing national presence, the organization continues to expand its impact through innovation, service excellence, and a strong commitment to the people and communities it serves.

The Support Broker is responsible for coordinating the daily operation of Medicaid Waiver services, and for promoting personal growth and independence of participants in accordance with state and program regulations, GT Independence Policy and Procedures, and applicable accreditation standards.

Responsibilities

• Promote personal growth, independence, and quality of life for service participants through initial development and ongoing support, monitoring, supervision, and staff training.
• Build and maintain positive relationships with agency staff, service providers, and individuals/families.
• Support participants in developing social networks and connections with community organizations to expand valued social relationships.
• Help participants onboard and access non-Medicaid community supports and resources aligned with Individual Support Plan (ISP) outcomes, including social, educational, and natural supports.
• Meet with clients, Independent Facilitators, and Regional Center staff for consultation meetings to ensure alignment and support.
• Enroll clients promptly, ensuring all required documents are processed correctly.
• Advocate and collaborate with individuals and organizations on behalf of participants including regional center and independent facilitators
• Support participants in preparing for, participating in, and implementing spending plans. Assist with managing the Individual & Family Directed Budget under all models.
• Coordinate services with the Financial Support Services provider for participants self-directing services, including guidance on using the Participant-Directed Budget.
• Provide guidance on staff financial forms, qualifications, and record-keeping requirements under the Employer of Record Model.
• Ensure participants and families understand responsibilities related to participant direction, including reporting expenditures and other relevant requirements.
• Identify and participate in tabling events, Self-Determination conferences, resource fairs, and networking opportunities to promote services and build community connections.
• Educate participants and external stakeholders about Self-Determination principles and GT processes
• Travel will be required to attend events, conferences, training, and other related activities.
• Deliver regular presentations to Independent Facilitators and external stakeholders to share program updates and strengthen partnerships.

Requirements

• Have a master’s degree in social work, Psychology, Counseling, Rehabilitation, Nursing Gerontology or Sociology and one (1) year experience with the population(s); OR Bachelor’s degree and two (2) years’ experience with the population(s); OR
• Registered Nurse (RN) or can have an Associate degree and three (3) years’ experience with the population(s).
• The Support Broker may not work for the VF/EA FMS-Support Broker entity and concurrently as a waiver case manager or for a direct care service organization.

Compensation: Annual Salary: $72,384 USD

As an organization focused on helping both the people we serve and our employees succeed, we foster a culture where individuals can grow, thrive, and make a meaningful difference every day. Join us in our mission: "To help people live a life of their choosing regardless of age or ability."

GT Independence is an equal opportunity/affirmative action employer. All qualified applicants will be considered without regard to age, race,
color, sex, religion, nation origin, marital status, ancestry, hairstyle, citizenship, veteran status, sexual orientation or preference, or physical or
mental disability.