Help Desk Technician I
Required skills
- Help Desk
- Windows
- Mac OS
- Ticketing System
- Remote Troubleshooting
- Onsite Troubleshooting
- Technical Assistance
- Driver's License
Nice to have
- Bilingual
- Spanish
- Computer Science Degree
Role summary
GT's Living Foods is seeking a Help Desk Technician I to provide basic technical assistance to employees across the organization. This role involves diagnosing and resolving issues remotely and onsite in a mixed Windows and Mac OS environment. The technician will be the first point of contact for IT support, guiding users through solutions, documenting issues, and escalating complex problems. The ideal candidate is customer service-oriented, tech-savvy, and possesses strong problem-solving and communication skills. A Bachelor's degree and bilingual Spanish proficiency are preferred.
Company & Culture: At GT’s Living Foods, we’re more than just a company – we’re a community passionate about creating a healthier, happier world. Over the last 30 years we’ve built a culture of inclusivity and authenticity, where our shared values create an environment that inspires you to do your best while achieving meaningful results. Our mission to transform health and happiness through potent, living foods has established us as the #1 Kombucha brand and a leader in the Health & Wellness space.
Requirements:
Job Description:
The objective of the Help Desk team is to diagnose and resolve issues in a timely manner and assist other departments with IT-related projects. The IT Help Desk Technician I plays a critical role on the IT team by providing fast and effective basic technical assistance on computer systems to users across the organization. Working in a mixed Windows and Mac OS environment, this role serves as the initial point of contact for GT’s Living Foods employees seeking assistance over the phone or via email.
Essential Duties and Responsibilities:
Knowledge, Skills & Abilities:
GT's Employee Experience (Benefits/Perks):
Job Details:
GT's Living Foods, LLC is an Equal Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability or any other basis protected under federal, state or local laws.
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