Cybersecurity, IT Services, Managed Security Services, Value-Added Reseller (VAR)

Client Service Project Manager

New York, NYHybridFull TimeEntry-level (exp-based)$80,000–$80,000 /yrPosted 16 days ago

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

AI fluency
AI-enabled tools
expert recruiting
project execution
client service
stakeholder management
client relationships
sourcing strategies
prioritization

Nice to have

AI tools
emerging technology

Role summary

Guidepoint seeks a Client Service Project Manager to manage client projects, lead execution, and guide a team of Associates in matching subject-matter experts with clients. This dynamic role involves expert recruiting and project execution, with potential to expand into client relationship ownership. Responsibilities include managing day-to-day project delivery, handling shifting priorities and deadlines, building sourcing strategies, and partnering with business development leaders. The role requires a Bachelor's degree, preferred 1 year of relevant experience, and AI fluency. Successful candidates communicate confidently, manage competing priorities, possess strong attention to detail, and thrive in a fast-paced, entrepreneurial environment. The position is hybrid with three days in the office.

Overview:

Guidepoint’s Client Service team connects leading investment firms, consultancies, and corporations with the subject-matter experts they need to make informed business and investment decisions. By understanding each client’s specific research needs and delivering targeted expert matches, often within hours, the team plays a critical role in providing a fast, high-quality client experience.

As an Associate Project Manager on the Client Service team, you will manage client projects, lead execution, and work directly with a team of Associates to deliver the right expert matches for each request. This is a dynamic role that may initially emphasize expert recruiting, project execution, or a combination of both. As responsibilities grow, the role is designed to expand into broader ownership of client relationships and project delivery. Due to the collaborative nature of the Client Service team, the work schedule is hybrid with three days in the office required.

What You’ll Do:

Manage day-to-day client project execution and drive delivery across live project requests, ensuring a fast, high-quality client experience

Run several client requests at once, navigating shifting priorities, evolving project needs, and tight deadlines while maintaining strong execution

Provide feedback to and work directly with Associates, elevating performance through guidance on sourcing, outreach, vetting, and screening best practices

Build tailored sourcing strategies and execute targeted research, recruiting, and outreach to identify and qualify the right experts for each client request

Partner with Business Development and Relationship Management leaders to deepen client engagement, expand use of Guidepoint’s services, and build toward broader account ownership over time

Experience You Will Bring:

Bachelor’s degree, with strong academic track record

Preferred minimum of 1 year of relevant experience

AI fluency and experience using AI-enabled tools to support research, organization, prioritization, and written communication

Ability to use AI-enabled tools thoughtfully and responsibly, with attention to accuracy, confidentiality, data quality, and human judgment

Curiosity about emerging technology and a willingness to continue building skills with new tools that improve productivity and client service

Applicants must be authorized to work in the United States without the need for current or future employer-sponsored visa sponsorship. Guidepoint does not provide employment-based visa sponsorship for this role

Successful Project Managers:

Communicate confidently and professionally with clients, experts, and internal stakeholders at all levels

Manage competing priorities and tight deadlines with strong judgment, organization, and sense of urgency

Bring strong attention to detail and the ability to navigate complex client requests, communication across multiple stakeholders, and scheduling logistics with accuracy

Thrive in a fast-paced, entrepreneurial environment and adapt quickly to evolving client needs

Write clearly and concisely, organize high volumes of information effectively, and deliver a high standard of client service in high-pressure situations

Work effectively both independently and collaboratively as part of a team

What We Offer:

The annual base salary for this position is $75,000. In addition, this role is eligible for monthly performance-based compensation tied to project execution along with a quarterly bonus tied to the achievement of specific metrics. High-performing Associate Project Managers can earn $1,000 or more per month in additional compensation.

You will also be eligible for the following benefits:

15 days of PTO, 10 paid holidays, and sick leave

Comprehensive medical, dental, and vision coverage, along with flexible spending accounts, supplemental pet insurance, and short- and long-term disability

401(k) with company match of up to 10% of employee contributions, plus company-sponsored and optional life insurance

Commuter benefits and corporate discounts, including gym memberships, ClassPass, and an Employee Assistance Program (EAP)

Unlimited access to self-paced learning through LinkedIn Learning

In-office perks including free snacks and beverages, Thursday Happy Hours, and Summer Fridays

Annual company-sponsored athletic leagues and wellness activities

Charitable giving programs with company-matched contributions to eligible tax-exempt organizations, in accordance with company guidelines, including a dedicated day of service for all employees

Casual work environment with regular team-building events and social activities

Career Trajectory:

This role is designed for experienced, client-focused professionals who can balance relationship management, team leadership, and strong execution in a fast-paced, results-oriented environment. It offers a clear path for progression, including the opportunity to advance to Team Lead after approximately 2-3 years.

Team Leads take on full ownership of a portfolio of client relationships, along with broader management responsibility for a team of Project Managers and Associates. For high performers, additional internal mobility opportunities may also be available across other business units at Guidepoint.

About Guidepoint:

Guidepoint powers end-to-end research workflows for the world’s best research teams.

Backed by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.

At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.

#LI-Recruiter#

#LI-HYBRID / #LI-ONSITE / #LI-REMOTE

Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location.

Compensation$80,000—$80,000 USD

Ready to apply?

You'll be redirected to GuidePoint Security LLC's application page.

Client Service Project Manager

Is this role right for you?

Required skills

Nice to have

Role summary

Similar roles

See how RiseMe works