Account Manager (Southeast)
Required skills
- Inside Sales
- cyber security
- multitask
- follow through
- positive attitude
- navigate ambiguity
- collaborative team environment
- Salesforce.com
- Microsoft Office
- flexible schedule
Nice to have
- travel
Role summary
GuidePoint Security is seeking an Account Manager to support an Account Executive in managing and growing their accounts. This role involves responding to customer inquiries, acting as a liaison between customers, vendors, and internal resources, and developing product and industry knowledge. The Account Manager will focus on customer retention and growth through proactive support, identifying upsell opportunities, and driving sales of professional services. Experience in Inside Sales with cybersecurity is required, along with proficiency in Salesforce.com and Microsoft Office. The role is primarily remote with up to 25% travel.
GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.
General Description:
The ideal Account Manager (AM) works on a team with and for an Account Executive (AE), assisting them in sales lifecycle responsibilities and ensuring customer retention and growth.
Roles and Responsibilities:
Serve as the dedicated Account Manager for a specified Account Executive, helping this individual maintain and grow their specific business within their accounts.
Day to day responsibilities to include:
Respond to Customer inquiries in a timely fashion and move to resolution
Serve as a liaison between Customers, Vendors, and GuidePoint resources for this specified AE
Develop and retain Product and Industry knowledge, Vendor Resources, and GuidePoint Security Service offerings
Develop and maintain relationship with GuidePoint key Vendors and Account Executive’s Customers
Leverage Vendor resources and relationships to bring value to Customers
Improve more frequent calls and higher touch for AE’s customer base
Manage open opportunities in existing accounts with guidance from AE
Identify whitespace opportunities with customers and vendors
Represent GPS AE at customer meetings as needed
With AE guidance, close renewal, upsell and net new sales cycles
Proactive support for upcoming renewals, identifying upsell and proactive support for existing business
Collaborate on promoting marketing communication to account base with targeted follow up
Focus on driving and selling GPS Professional Services Engagements across targeted account base
Assist AE in forecast management and internal strategic reporting
If required should have ability to leverage salesforce.com to generate quotes, track open opportunities and renewal opportunities
All other duties as assigned
Required Experience and Education:
Proven success in Inside Sales with cyber security experience required
Demonstrated ability to multitask, maintain outstanding attention to detail, and follow through on commitments
An unwavering positive attitude, strong drive for results, and the ability to navigate ambiguity within a collaborative team environment
Strong written and verbal communication skills, with the ability to communicate clearly and concisely via email, phone, and written documents
Experience with Salesforce.com and Microsoft Office required
Ability to work a flexible schedule required
Demonstrated willingness to learn and use AI-enabled tools
Preferred Experience and Education:
Bachelor’s Degree is preferred
Travel Requirements:
Up to 25% travel
Physical Requirements:
Sedentary work
Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day
Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day
We use Greenhouse Software as our applicant tracking system and Zoom Scheduler for HR screen request scheduling. At times, your email may block our communication with you. Please be sure to check your SPAM folder so that you don't miss updates on your application.
Why GuidePoint?GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1,300 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 6,200 customers.
Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.
This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation.Some added perks….
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