Customer Service Representative

Customer Service Representative

📍 Round Rock, TX | Full-Time

Starting Pay: $21–$23 per hour, plus incentive bonusesRealistic Annual Earnings: $40,000–$65,000Schedule: Monday–Friday, 9:00 a.m.–6:00 p.m., with a one-hour lunch break

🚪 Join Gator Garage Doors—Where Every Call Opens the Door to a Great Career!

At Gator Garage Doors, we’re more than just a garage door company—we’re a team committed to delivering exceptional service and creating meaningful career opportunities.

If you love helping people, solving problems, and being part of a supportive team that succeeds together, this could be the opportunity you’ve been looking for.

✅ What We’re Looking For

One or more years of customer service experience preferred; home services or emergency services experience is a plus

Previous dispatch experience in residential or emergency services is a plus

Bilingual English/Spanish skills are a plus

Familiarity with ServiceTitan is a bonus, but we will train the right person

Strong communication and active-listening skills

Ability to stay organized and multitask in a fast-paced environment

Calm, professional, and solutions-oriented approach

Team-focused mindset with a desire to learn and grow

High school diploma or equivalent required

💼 What You’ll Do

As a Customer Service Representative, you’ll be the first impression of our company and the voice our customers rely on. You will:

Answer inbound calls and assist customers with scheduling and service needs

Deliver empathetic, professional, and solution-focused support

Manage a high volume of calls confidently and efficiently

Communicate with technicians and internal teams to support smooth service delivery

Provide timely updates and help resolve customer concerns

Maintain accurate documentation of customer interactions

Identify opportunities to recommend services that provide additional value

Learn our services inside and out so you can become a trusted customer resource

💰 Compensation and Growth

Starting Pay: $21–$23 per hour, depending on experience

Incentive Bonuses: Earn additional compensation based on performance

Realistic Annual Earnings: $40,000–$65,000

Clear opportunities for advancement—we believe in promoting from within

This is a performance-driven opportunity where motivated team members can grow their earnings through incentive bonuses while delivering outstanding customer service.

🎯 Why You’ll Love Working Here

Supportive, team-first culture

Structured training and mentorship

Career advancement opportunities

Health, dental, and vision insurance

Paid time off and paid holidays

401(k) with company match

Employee discounts

Employee referral program

Recognition and rewards for top performers

🚀 Ready to Open the Door to Your Next Opportunity?

If you’re motivated, customer-focused, and ready to grow with a company that values your contribution, we’d love to meet you.

Apply today and start building a career you’re proud of with Gator Garage Doors!

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Gator may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range$40,000—$65,000 USD

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