Aerospace, Manufacturing, Defense

Customer Service Coordinator

Appleton, WIOnsiteFull TimePosted 2 days ago

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Required skills

customer service
Microsoft Office
English language
security regulations
customer badges
switchboard
conference room reservations
customer lounges
customer offices
catering

Nice to have

planning luncheons
small events
local area restaurants
local events

Role summary

Gulfstream Aerospace Corporation is seeking a Customer Service Coordinator in Appleton to create a positive first impression for customers, vendors, and visitors. This role involves greeting arriving aircraft and customers, coordinating accommodations (hotel, car, catering, travel, entertainment), maintaining customer lounges and offices, and providing feedback on customer satisfaction. The coordinator will also manage service center operations including the switchboard, conference rooms, and information displays, while adhering to security regulations. A minimum of 2 years in customer service is required, along with proficiency in Microsoft Office and English. Local area knowledge and event planning experience are preferred.

Customer Service Coordinator in GAC Appleton

Unique Skills:

Experience with customer interaction would be helpful

Basic experience with plannng luncheons and small events

Knowledge of local area restaraunts and events would be very helpful

Education and Experience Requirements

High School Diploma or GED required. 3 years work experience that includes a minimum of two years in the field of customer service and/or related experience.

Position Purpose:

This position creates a first and lasting impression of Gulfstream, as it is one of the initial points of contact for Customers, Vendors, and Visitors arriving via aircraft or vehicle at the Gulfstream facility. Under general supervision, responsible for promptly attending to customers and their aircraft upon arrival, coordinating with Customer Service Representatives and Hangar Operations to ensure that technical staff promptly debriefs customers. Coordinates customer accommodations, catering and special requirements. Maintains comfortable lounge and customer office areas, and provides feedback to facility staff regarding customers perceptions and satisfaction levels.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

Meets and greets arriving aircraft and assists all customers, visitors or callers to the customer lounge and/or main reception. .
Maintains comfortable and well-equipped customer lounges and offices. .
Coordinates customer accommodations such as hotel, car, catering, travel, entertainment, and shuttle transportation, as well as all other special requirements. .
Promotes and maintains a positive rapport between customers, other GAC employees and local customer service suppliers to enhance customer satisfaction. .
Maintains Service Center maintenance pre-arrival sheets. Through personal contact with customer, verifies pertinent information and coordinates the completion of all customer requests. .
Develops and maintains database of customer history and preferences, utilizing that information to anticipate and meet customer requirements. Knowledgeable on current available local activities and cultural/other opportunities to enhance our customers visits to Gulfstream.
Issues required. customer badges in accordance with Gulfstream security regulations. .
Coordinates with Hangar Operations and Customer Service Representatives to ensure that technical staff promptly debriefs customers. Maintains arrival schedules and communicates any changes to required. areas. .
Provides feedback to Facility staff regarding customers perceptions and satisfaction levels. .
Maintains Service Center switchboard, conference room reservations, coffee areas, Gulfstream information displays, and provides administrative support to customers as required. .
Supports other special events or requirements as necessary. .

Perform other duties as assigned.

Other Requirements:

Proven computer literacy with working knowledge of Microsoft Office applications.

This job requires one to be able to read, write, speak, and understand the English language.

Additional Information

Requisition Number: 237923

Category: Service Center

Percentage of Travel: Up to 25%

Shift: First

Employment Type: Full-time

Posting End Date: 11/25/2026

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft

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