Medical Case Manager - HOPE

Job Summary

Hamilton Health Center is seeking a Medical Case Manager to provide specialized case management services to individuals living with HIV through our HOPE program under the Ryan White Part B program.

This role plays an important part in improving health outcomes by helping clients access appropriate medical care and support services, promoting treatment adherence, and supporting continuity of care. The Medical Case Manager will work collaboratively with an interdisciplinary team to provide patient-centered services while ensuring accurate documentation and compliance with applicable program, funding, and regulatory requirements.

Why Join Hamilton Health Center

• Mission-driven organization serving individuals and families throughout Central Pennsylvania

• Opportunity to make a direct impact in the lives of individuals living with HIV

• Collaborative, interdisciplinary care environment

• Opportunity to connect clients with healthcare, supportive services, and community resources

• Stable, community-focused work setting

Compensation & Benefits

• Generous paid time off

• Birthday holiday + 7 paid holidays

• Medical, dental, and vision coverage

• Company-paid life insurance

• Retirement plan with employer match

• Employee Assistance Program

Key Responsibilities

• Provide specialized medical case management services to individuals living with HIV

• Facilitate timely and coordinated access to appropriate medical care and support services to promote continuity of care

• Conduct treatment adherence activities to assess client readiness for and adherence to HIV treatment

• Maintain compliance with documentation, reporting, and client contact requirements established by program funding organizations and regulatory bodies

• Enter required documentation accurately and efficiently into appropriate electronic systems

• Collaborate with interdisciplinary teams to support a patient-centered approach to improving health outcomes

• Conduct rapid HIV testing in both office and community-based settings

• Participate in outreach activities, community events, and patient engagement initiatives

• Complete and maintain required continuing education in accordance with program regulations

Qualifications

Required

• Knowledge of case management principles and functions within a healthcare setting

• Proficiency in data entry with the ability to learn and utilize program-specific systems and databases

• Strong interpersonal and communication skills with the ability to engage individuals from diverse backgrounds

• Demonstrated cultural humility and understanding of diverse populations and health disparities

• Strong organizational skills with attention to detail and compliance requirements

• Ability to work collaboratively with clinical teams, leadership, and community partners

• Valid driver’s license with the ability to travel throughout the service area

Preferred

• Bachelor’s degree in Social Work, Psychology, Sociology, or a related field

• Two (2) years of experience in case management or a comparable social services role

• Experience working with individuals living with HIV and conducting rapid HIV testing in community settings

• Knowledge of community resources in Harrisburg and surrounding areas

• Bilingual (Spanish)

Work Environment

• Work is conducted in medical office/health center and community-based settings

• Regular interaction with patients, clinical teams, community partners, and members of the public

• Travel throughout the service area is required

• May involve exposure to routine healthcare conditions, including infectious or contagious diseases

All About Hamilton Health Center

Hamilton Health Center (Hamilton), established in 1969, is a Federally Qualified Health Center (FQHC) within Harrisburg, PA and continues to grow using a holistic and comprehensive approach to being patient centered. The mission of Hamilton is to improve the health of Central Pennsylvania’s residents by delivering high quality, respectful and patient-centered health and related social services that promote access, treatment, education, and prevention regardless of health, economic, or insurance status. Our vision is that every member of our community, regardless of their ability to pay or their insurance status, receives holistic, quality health care needed to create a healthy community. For over 50 years we have been true to these words. As part of our team, you will work alongside a dedicated team that cares and values those we serve.

EOE