Referrals Specialist I

Pahoa, HIOnsiteFull TimeEntry-level (exp-based)$20–$24 /hrPosted 1 month ago

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Required skills

HIPAA
OSHA
Electronic Medical Records
Referral Tracking Systems
Customer Service
Quality Improvement

Nice to have

QUEST
Health Insurance Programs
Hawaiʻi healthcare networks
ICD-10
CPT coding

Role summary

Hawaiʻi Island Community Health Center (HICHC) is seeking a Referrals Specialist I for their Pahoa Clinic. This role is crucial for ensuring patients receive timely access to specialty care by coordinating referrals, insurance authorizations, medical records, and follow-up care. Responsibilities include maintaining electronic records, communicating with various stakeholders, assisting with travel arrangements, and ensuring compliance with HIPAA and OSHA. The ideal candidate will have at least one year of clinical office experience, strong organizational and communication skills, and the ability to work with diverse populations in a fast-paced healthcare setting. Experience with QUEST, health insurance, Hawaiʻi healthcare networks, and coding is preferred.

Referrals Specialist

📍 Location: HICHC Pahoa Clinic, Pahoa, HI
💲 Starting Pay: $19.99/hour (Compensation based on skills and experience)

Hawaiʻi Island Community Health Center (HICHC) is seeking a Referrals Specialist to join our team!

The Referrals Specialist plays an important role in ensuring patients receive timely access to specialty care and services. This position coordinates referrals, insurance authorizations, medical records, and follow-up care while working closely with providers, patients, and external healthcare partners.

Key Responsibilities

Coordinate patient referrals, authorizations, and follow-up appointments.
Maintain accurate electronic medical records and referral tracking systems.
Communicate with providers, patients, and outside healthcare organizations to support patient care.
Assist with travel authorizations and arrangements for eligible patients.
Ensure compliance with HIPAA, OSHA, and organizational policies.
Provide excellent customer service and support to patients and families.
Participate in quality improvement initiatives and collaborate with the patient care team.

Qualifications

High School Diploma or GED required.
Minimum one year of related clinical office experience and/or training, or an equivalent combination of education and experience.
Strong organizational, communication, and multitasking skills.
Ability to work effectively with diverse populations in a fast-paced healthcare environment.
Experience with QUEST, health insurance programs, Hawaiʻi healthcare networks, and ICD-10/CPT coding is preferred.

Why Join HICHC?

Be part of a mission-driven organization dedicated to providing quality, accessible healthcare to our community while working with a supportive and collaborative team.

Apply today and help connect patients with the care they need!

Ready to apply?

You'll be redirected to Hawai'i Island Community Health Center's application page.