Clinic Manager - Federally Qualified Health Center (FQHC)
Required skills
- FQHC
- HRSA
- UDS reporting
- FTCA
- PCMH
- HIPAA
- OSHA
- CDC
- IDPH
- Joint Commission
Nice to have
- Human Services
- Public Health
- Nursing
- Business Administration
Role summary
The Clinic Manager for a Federally Qualified Health Center (FQHC) is responsible for overseeing daily clinic operations, ensuring high-quality, patient-centered care, and compliance with HRSA requirements. This leadership role focuses on efficient workflow, staff performance, and continuous improvement within a primary care and behavioral health setting. Key responsibilities include managing clinical staff, optimizing patient flow, overseeing supply chain and facility needs, ensuring regulatory compliance (HRSA, HIPAA, OSHA, etc.), partnering with Quality Improvement teams, managing budgets, and supporting revenue cycle performance. The role also involves staff supervision, training, hiring, and fostering strong communication and teamwork.
Description
The Clinic Manager oversees the daily operations of a Federally Qualified Health Center clinic site, ensuring high-quality, patient-centered care; compliance with HRSA requirements; efficient workflow; and strong staff performance.
This position plays a key leadership role in fostering a culture of excellence, accountability, and continuous improvement in a dynamic primary care and behavioral health environment.
ESSENTIAL FUNCTIONS:
- Direct and manage daily clinical operations, including front desk, medical assistants, nursing staff, care coordination, and support teams.
- Ensure efficient patient flow, appointment access, and adherence to productivity standards.
- Monitor clinic capacity, staffing patterns, and scheduling templates to optimize utilization.
- Oversee supply chain processes, equipment maintenance, and facility needs.
- Maintain emergency preparedness plans consistent with HRSA and accreditation standards.
- Ensure alignment with FQHC requirements, including FTCA standards, HRSA compliance, and UDS reporting needs.
- Partner with Quality Improvement teams to implement QI initiatives, conduct audits, analyze metrics, and support PCMH (Patient-Centered Medical Home) activities.
- Ensure adherence to all regulatory bodies (OSHA, CDC, IDPH, HIPAA, Joint Commission if applicable).
- Supervise, train, and evaluate clinic staff, promoting a culture of teamwork and accountability.
- Provide leadership in conflict resolution, coaching, and workforce development.
- Participate in hiring, onboarding, and performance improvement plans.
- Lead regular staff meetings and foster strong communication across clinical and administrative teams.
- Monitor and manage clinic budget, including staffing, overtime, and supply expenses.
- Support revenue cycle performance by ensuring accurate documentation, coding, and front-desk processes.
- Track productivity, no-show rates, and operational KPls; develop corrective actions as needed.
- Collaborate with leadership to implement operational initiatives and strategic priorities.
- Conduct self in a professional manner and in compliance with unit and facility policies.
- Initiate emergency support measures (i.e., CPR, BLS).
Requirements
- Master's in Human Services, Public Health, Nursing, Business, or related field (or equivalent experience).
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