Hearst Verified

Media, Publishing, Information Services, Automotive

Principal Strategic Partner Manager

South San Francisco, CAHybridFull TimePrincipal$165,000–$196,000 /yrPosted 7 days ago

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Required skills

strategic customer success
enterprise account management
strategic partnerships
consultative client leadership
complex, high-value relationships
renewing large enterprise agreements
legal
finance
executive teams
large technology platforms

Nice to have

drug data
medical device data
information system developer customers
healthcare institution customers
AI-enabled technology platforms
consumer medication data

Role summary

First Databank (FDB) is seeking a Principal Strategic Partner Manager to join their Customer Success team in San Francisco, CA. This hybrid role focuses on managing and renewing large strategic partnerships within the healthcare technology sector, specifically extending FDB's consumer medication data into digital health products and AI-enabled platforms. The successful candidate will own the partner relationship, drive value realization, and coordinate FDB's resources to ensure partner success. This involves building relationships across partner organizations, developing renewal strategies, and acting as the partner's advocate within FDB. The role requires at least 10 years of experience in strategic customer success, account management, or partnerships, with a strong background in healthcare technology and experience with AI-enabled products, data integration, and API solutions.

In Some Jobs You Take Orders. In This One, You Write History.

Join the healthcare information technology team that’s turning drug and medical device data into knowledge used by thousands of hospitals, the majority of U.S. health plans, retail pharmacies and pharmacy benefit managers, and millions of health care decision-makers throughout the world. Partnering with our information system developer and healthcare institution customers, you’ll help evolve leading-edge thinking into reality and make a measurable difference in improving human health.

We’re looking for people who are intelligent, productive, committed, willing and able to go above and beyond, passionate about making a difference, innovative and energized. You’ll play an essential role in a successful company’s continued growth.

Are you ready for this exciting challenge?

First Databank (FDB) is currently seeking a Principal Strategic Partner Manager to join the Customer Success team. FDB is extending its consumer medication data into digital health products and AI-enabled technology platforms. The Principal Strategic Partner Manager plays a critical role as a senior partnership lead, owning one of FDB’s largest strategic partnerships.

You will be the partner’s dedicated relationship owner and accountable for renewal of the agreement. You will help the partner get the most from FDB solutions, show measurable value, and deepen engagement across a complex organization. This role will lead through influence, bringing FDB’s product, clinical, technical, and commercial teams together around shared goals with the partner.

This position is based in our San Francisco, CA office and follows a hybrid work model, with an expectation to work on-site at least three days per week.

Responsibilities

Own the renewal: Hold accountability for renewing the partnership agreement. Build the renewal strategy, track readiness, surface risk early, and lead the renewal with support from FDB executive, legal, and finance teams.

Expand and deepen relationships: Build regular dialogue across the partner’s product, engineering, AI and data, clinical, and business teams. Map stakeholders, secure executive sponsors, and keep decision-makers engaged.

Own the partner success plan: Translate the partner’s goals into measurable outcomes, milestones, owners, and a review cadence. Keep the plan and the account record (stakeholders, decisions, risks, commitments) current as use cases evolve.

Lead value realization: Establish success measures, review adoption and performance signals, find optimization opportunities, and communicate the impact of FDB content in the partner’s consumer products.

Coordinate FDB’s end-to-end experience: Oversee technical onboarding, content and documentation needs, issue resolution, education, and ongoing product engagement, bringing the right FDB experts into each discussion.

Be the partner’s voice inside FDB: Turn partner feedback into clear priorities, decisions, and actions for Product, Development, Content, Implementation, Support, and executive leadership, then close the loop with the partner.

Lead executive business reviews and strategic working sessions: Connect product capabilities to partner outcomes for technical and nontechnical audiences, remove barriers to progress, and make sure every commitment has an accountable owner.

Surface expansion opportunities: Identify where the partner’s evolving needs create new opportunities and hand them to FDB’s sales team, which owns expansion.

Required Skills

10 or more years in strategic customer success, enterprise account management, strategic partnerships, or consultative client leadership, including ownership of complex, high-value relationships.

Direct accountability for renewing large enterprise agreements, working with legal, finance, and executive teams.

Experience partnering with large technology platforms or AI-enabled products, including data integration, content licensing, or API-based solutions.

A record of building credibility with senior stakeholders in complex, matrixed organizations with competing priorities.

Required Experience

Experience in healthcare technology, clinical data, medication information, digital health, or a related regulated environment.

Experience with consumer-facing health or technology products.

Familiarity with product development and technical implementation lifecycles and working closely with engineering and data teams.

Experience supporting global enterprise customers.

Accommodations

We are committed to an accessible application process. If you need an accommodation to apply, please contact accommodations@fdbhealth.com. This email address is for accommodation requests only.

Benefits

This role is also eligible for a competitive benefits package that includes medical, dental, vision, life and disability insurance; a 401(k) retirement plan; a flexible spending account; paid holidays; paid time off; an employee assistance program; and other company benefits.

CompensationThe base salary range below is the Company's good-faith estimate for this position in the posted work location at the time of posting. Final starting salary will be based on permissible, non-discriminatory factors, including but not limited to skills, experience, training, certifications, education, location and market considerations.

Base Salary Range:$165,000—$196,000 USD

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