Senior Service Desk Specialist

Helix Electric was founded in 1985 and is now one of the nation’s largest and most successful electrical contracting companies. Our commitment to empowering people and powering projects is realized by our exceptional team of dedicated and highly skilled experts working together and never settling for good enough. We are proud of the team-oriented and employee-empowered business approach that defines our unique character. 

The Service Desk Specialist will have the responsibility of the day-to-day operations for the IT Support Team, including all software and hardware support. DUTIES & SCOPE: 

• Identify, research, and resolve technical problems
• Provide technical support for hardware & software related issues
• Respond to telephone calls, instant messages, email and personnel requests for technical support in a Helpdesk setting
• Install and configure workstations, laptops, & mobile devices, based on company needs and requirements
• Create and maintain user accounts within an Active Directory\Office 365 environment
• Oversee and maintain all hardware & software, vendor recommended security patches or firmware updates, ensuring that these are installed and up to date monthly
• Track and maintain an accurate Asset database for all IT related equipment and software, including license tracking and auditing
• Create and maintain documentation of all systems, assets, and software
• Provide end user support for IT-managed applications and hardware
• Mentor and assist the IT Support Helpdesk Interns as needed
• Perform other duties or special projects as requested related to area of responsibility

QUALIFICATIONS: 

• 3+ years’ experience in General Systems Administration
• 3+ years’ experience supporting a Microsoft Azure\Office 365, AD Federated environment
• Advanced knowledge of Microsoft Windows 7/8.x/10
• Advanced knowledge of Microsoft Office Suite 2010 & 2016\Office 365 including OneDrive and Teams
• General understanding of LAN\WAN technologies, Active Directory, TCP\IP, DHCP, DNS, GPO
• General Knowledge of Anti-Virus\Anti-Malware Technologies (ESET, Microsoft ATP)
• General knowledge of Manage Engine products (Service Desk Pro, Desktop Central)
• General knowledge of Mobile Device Management systems for corporate and BYOD plans
• Ability to support mobile devices (iPad, iPhone, Android)
• Ability to work independently, set priorities, meet goals and deadlines
• Must be assertive, resourceful and not afraid to ask questions
• Ability to always maintain confidentiality
• Microsoft Certification AND ITIL Certification a plus

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)