Front End Manager LARM

At Los Altos Ranch Markets, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another. Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You'll be part of a team that genuinely cares about helping you succeed, and you'll work alongside talented colleagues, while making a difference in our communities.
POSITION SUMMARY
The Front End Manager oversees daily Front End Operations and provides leadership and direction to achieve profitable operations of all Front End related service in the company. Front End Manager ensures that all programs offered through the Front End are executed consistently in the store. The Front End Manager is responsible for development of all direct reports, to include Cashiers. The Front End Manager is to continually grow the team's capacity for efficiency, effectiveness and service and meet the company's succession needs. He/She is expected to be a role model of the company by driving results while maintaining company core values. ESSENTIAL DUTIES AND RESPONSIBILITIES:
The essential duties and responsibilities of this position include, but are not limited to, the following: Operational Excellence:

• Proven track of providing excellent results, shows persistence and perseverance. Proactive qualities and self-directed actions.
• Dedicated to meeting expectations of internal and external customers. Demonstrates care and compassion for people; shows empathy and concern. Able to build and maintain positive team relationships, relates well to diverse people; is approachable.
• Provides guidance to Cashiers to connect the metrics to business processes and focus on continuous improvement strategies to achieve business objectives.
• Ensures Front End operations are in full compliance with company, Federal, State, local regulatory safety, labor, workers compensation and health requirements.
• Clearly communicates and enforces standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, Front End conditions and food safety to all team members.
• Ensures that all goals on the Front End are met in regards to Bottom of the Basket
• Responsible for implementing operational best practices for the Front End functions.
• Coordinates store training for Cashier training & policies to include WIC, Checks, Liquor, Tobacco,
• Implements procedures for voids, refunds, transaction cancellation and instruction for saved recall transactions
• Implements Cashier Productivity Programs to include Produce and Bakery Test.
• Ensures WIC Compliance and trainings in store.
• Writes Cashier/Courtesy clerks/Carts daily schedule
• Responsible for Front End Over Time reduction and controls.
• Maintains presentation of Front End, cleaning & organizations -- uniform & personal appearance of each frontend employee
• Provides Security Awareness training for all Front End Team Members.

Team Member Development:

• Develops succession plans for all Front End positions within the store to meet company growth goals.
• Recruits, selects, orientates, trains, coaches, counsels and develops the best Cashiers to achieve Front End goals and ensure that the company has labor.
• Cultivates a culture of high performance and accountability. Sets clear performance expectations for Cashiers and follows-up with timely performance evaluations and development plans.
• Improves cashier turnover and keeps turnover at company goals.
• Embraces positive employee relations through consistent and fair application of company policies and leadership values.

Customer Service:

• Maintains a positive work environment and ensures fair and consistent treatment of all team members.
• Leads by example on the importance of Customer Service excellence. Engages with customers always.
• Guarantees store Front Ends have staffing needed to deliver expected service.
• Develops tactics, recommendations and reviews, to have friendly team members and clean Front Ends
• Improves speed and efficiency of service in all departments.

Leadership & Management Skills

• Proven leadership and ability to motivate inspire and create engagement. Exemplifies the desired culture, values and philosophies of the organization (high ethics, integrity, trust, respect, loyalty and humility).
• Proven ability to manage stress and remain cool under pressure. Effectively copes with change and leads company change initiatives across the district. Assertive when dealing with conflict and maintains responsibility for outcomes.
• Able to see things in broad/strategic perspective, see trends and future consequences. Develops improvement plans and programs with the Store Directors ensure Front End meets objectives.
• Provides translation of communication to Front End team.
• Able to manage and administer a broad range of tasks including resolving complaints, counseling members on the interpretation of policies and procedures.
• Able to objectively coach team members through complex, difficult, and emotional issues.
• Able to make recommendations to effective resolve problems or issues, by using sound judgment that is in consistent with company standards, practices, policies, procedures, government regulation or law. Seeks to make decisions in a manner consistent with the job functions, and to seeks advice from leaders as appropriate.

Financial Results:

• Supports programs to control shrink and contain costs at an acceptable level.
• Reviews Key Performance Indicators (KPI's) with Front End teams
• Analyzes data and determine areas of opportunity as well as plans for remediating performance gaps.
• Works with store leadership to promote safety and ZERO accident culture.
• Ensures compliance with all state and federal laws and regulations at all locations while upholding company values, customer service philosophies, and winning environment initiatives at store level.

Skills/Qualifications:

• 3+ years' experience in a progressive operations role.
• Confident working in a fast-paced, constantly evolving environment and exhibit excellent multi-tasking skills.
• Proven experience in dealing effectively with diverse team member/management issues. Possess the ability to effectively coach managers
• Knowledge of applicable state and federal laws applicable to effectively running a Front End, governmental compliance requirements, employment and labor laws, including immigration laws and processes.
• Possess the ability to articulate the complexity of business needs and the capability to build/develop practical action plans based upon those needs.
• Excellent interpersonal, negotiation, and analytical skills are required. Solid ability to make recommendations to effectively resolve problems on issues, by using judgment that is consistent with standards, practices, policies, procedures, regulation or government law.
• Excellent written and verbal communications skills (includes active listening). Able to prepare effective written reports, correspondences, and presentations to management as required. Experienced in facilitating meetings by utilizing effective presentation skills.
• Ability to speak, read, write and understand both English and Spanish sufficiently to understand conversations, presentations, company manuals, forms and documents.
• Proficient computer skills in the areas of e-mail, Microsoft Office (Power Point, Word, Excel, etc.) required.
• Effective planning, prioritization and time management skills with effective ability to follow-up on delegated assignments.
• Perform other work-related duties as assigned

PHYSICAL DEMANDS AND WORK CONDITIONS:
The physical demands and work conditions below representative those that must be met o successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:

• While performing the duties of this job, the employee is regularly required to sit, stand, and use the hands to handle objects, tools or controls.
• Successful performance requires vision abilities that include close vision and the ability to adjust focus.
• The work environment is that typical of a retail store. The noise level ranges from quiet to loud.
• Ability to drive and flexible to travel to all company locations as required.
• Ability to lift 50+ lbs.

IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.