Hospitality

Asst Manager Marketing IPC

Saint Petersburg, FLOnsiteFull TimeManager / HeadPosted 1 month agoVisa sponsorship available

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Required skills

Timeshare Marketing
tour flow
business objectives
sales-oriented marketing professionals
performance
engagement
recognition
tour production
penetration rates
guest satisfaction scores

Nice to have

leadership experience
management experience
supervisory experience
relationship-building skills

Role summary

The Assistant Manager of In-House Marketing is responsible for supporting the daily operations of the marketing department to achieve tour flow and business objectives. This role involves recruiting, training, coaching, and developing a team of sales-oriented marketing professionals. The manager will create and implement strategies to increase tour flow, monitor key performance metrics, and ensure compliance with company policies. Additionally, they will analyze business trends and collaborate with resort operations and sales leadership to drive continuous improvement and deliver exceptional guest experiences.

Responsibilities

Support the daily operations of the In-House Marketing department to achieve tour flow and business objectives.
Recruit, train, coach, and develop a team of sales-oriented marketing professionals.
Conduct regular team meetings focused on performance, engagement, recognition, and development.
Create and implement strategies to increase tour flow and maximize marketing opportunities throughout the year.
Monitor and drive departmental performance metrics, including tour production, penetration rates, and guest satisfaction scores.
Deliver exceptional service by resolving owner and guest concerns in a timely and professional manner.
Conduct performance evaluations and provide ongoing coaching, counseling, and development plans to improve team effectiveness.
Ensure compliance with all company policies, procedures, and regulatory requirements.
Partner with resort operations and sales leadership to support site goals and create a seamless guest experience.
Analyze business trends and performance data to identify opportunities for continuous improvement.

Qualifications

Required: Previous Timeshare Marketing experience.
Minimum one year of leadership, management, or supervisory experience in a timeshare marketing environment preferred.
Strong customer service and relationship-building skills.
Proven ability to motivate, coach, and develop high-performing teams.
Proficiency with Microsoft Office Suite and web-based reporting systems.
Strong analytical, organizational, and problem-solving abilities.
Ability to interpret data, identify trends, and develop action plans to improve business performance.
Excellent verbal and written communication skills.
Ability to effectively collaborate and communicate with all levels of the organization.
Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
- Must be available to work a flexible schedule, including evenings, weekends, and holidays as business needs require.

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