Healthcare, Hospitals, Medical, Health Services

Scheduling Specialist I: Digestive Health Clinic

Newport Beach, CAOnsiteFull TimeEntry-level (exp-based)$23–$36 /hrPosted 5 days agoVisa sponsorship available

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Required skills

patient registration
data entry
patient charts
clerical duties
high call volume
quality improvement
standard operating procedures
Quality Control
preventative maintenance
confidentiality

Nice to have

medical terminology

Role summary

The Scheduling Specialist I at Digestive Health Clinic is responsible for coordinating patient procedure and surgical schedules. This role involves managing routine, add-on, and emergent procedures, communicating with patients and medical staff, and scheduling pre-procedure tests. The specialist also handles patient registration, data entry, chart preparation, and provides insurance information for authorizations. This position operates in a high call volume environment and requires excellent communication and organizational skills, along with proficiency in Microsoft Office Suite and healthcare database systems. A background in front office or scheduling experience is required, with medical insurance knowledge being essential.

Primary Duties And Responsibilities

Under direct supervision, the Scheduling Specialist I assists in the coordination of Patient Procedure/Surgical schedule. The Scheduling Specialist I collaborates in the management and scheduling of routine procedures in treatment area as well as add-ons and emergent procedures, facilitating communication between patients, physicians, other departments, and staﬀ members. Coordinates with patients in the scheduling of pre-procedure diagnostic tests and clearances. Provides information to Insurance Verification Specialists to obtain authorizations as necessary. Responsible for patient registration ﬁling, data entry, preparation of patient charts and other clerical duties, as assigned. Interacts directly with patients and works in a high call volume environment.

Participates in the continuous quality improvement processes. Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventative maintenance. Maintains conﬁdentiality. Performs other duties as assigned.

Qualifications

Education and Experience

High School Graduate or equivalent required
Minimum of one (1) year front office or previous scheduling experience
Excellent interpersonal and communication skills
Knowledge of proper body mechanics and safety measures
Basic knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, plus Healthcare database systems required
Strong knowledge of basic medical terminology preferred
Proven ability to interface with all customer levels (Physicians, Staff, Vendors, Patients, Family members)
Full understanding of medical insurance procedures required
Basic keyboarding minimum 35 WPM preferred
71832-1206d Digestive Health Clinic, 40657-HSC IRV 16405 Gastroenterology - Minimum of one (1) year front office, previous scheduling, customer service or equivalent experience.

License Required

N/A

License Preferred

N/A

Certifications Required

1206d Oncology Specialty Clinic BLS required within 6 months of hire.
BLS required within 6 months of hire in the:
1200-30258 HSC 19582 Beach Blvd MED ONC and
1000-70851 HB Oncology & Specialty Clinics
Irvine Periop: BLS required upon hire
Operating Room: BLS required upon hire

Certifications Preferred

70790 Heart Valve Clinic BLS – Basic Life Support (AHA)

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.

For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.

Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.

Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.

To learn more about Hoag’s awards and accreditations, visit: https://www.hoag.org/about-hoag/awards-accreditations/.

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.

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