Guest Services Coordinator

The Guest Services Coordinator accepts rental reservations, maintains existing rental reservations, checks tenants in and out of properties, and coordinates maintenance and cleaning services.

Essential Responsibilities:

1. Discusses rental plans and needs by phone and/or shows properties to prospective tenants; executes leases for owners.
2. Inspects all properties before accepting reservations and advises owner as to necessary improvements before offering property to rent to general public. Maintains accurate maintenance and cleaning records and posts accounts accordingly.
3. Checks tenants into and out of properties before any move-out deposits are returned. Posts funds to owners’ accounts and deposits funds accordingly advising appropriate parties, in writing, of any move-out debris in accordance with procedure. Directs all disbursements and accounting information to the Guest Services Accounting Coordinator, along with collected funds as required.
4. Approves seasonal and year-round tenants for accounts following clearances after thorough application reference checking.
5. Corresponds with owners, verbally or in writing, regarding vacancies, new tenants, inspections, results, market- rent values, maintenance, cleaning and monthly statements answering all owners’ written correspondence within a specified timeframe. Documents all verbal correspondence and maintains records of written correspondence.
6. Responds to calls from new accounts, meets with owners for initial presentation of Long & Foster Guest Services Division services. Prepares listing agreements and provides owner with executed copy of rental agreement.

Qualifications:

High School diploma or equivalent combination of training and experience, previous experience as a rental coordinator or property manager, excellent verbal and written communication skills, ability to work independently and maintain flexible schedule. Weekend work required during summer season. Real estate license in jurisdiction in which incumbent will be working required. Must meet Continuing Education requirements as specified by the Real Estate Commission. Must be a member of the National, State, and Local Association of Realtors.

Wage: $21.00 - $25.70 hourly; actual wage is based upon education and experience. Potential for formulary incentive plan, based on financial results. 

Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer