Customer Service & Logistics Specialist

Honey Smoked Fish:
We make fish FUN! Providing crave-worthy, reimagined seafood experiences with every bite, Honey Smoked Fish Co. is an entrepreneurial, rapidly growing manufacturer of ready-to-eat smoked salmon products. Once you try it, you will understand the meaning of crave-worthy. Driven by our adherence to high quality, fresh ingredients, and our proprietary smoking process, we make the best tasting hot smoked salmon on the market that is a healthy, convenient protein, and can be used as an ingredient in almost any meal or occasion. We proudly serve the nation’s largest retailers including Costco, Sam’s Club, Kroger, H-E-B, Walmart, and Target, among many other retailers and distribution channels.

We collectively believe our team’s adherence to core values is the key to long term success.

• Commitment – we give 100% of our effort, 100% of the time.
• Continuous Innovation & Growth – inherent drive to succeed, adapt, and innovate individually and as a team.
• Excellence – we’re committed to providing crave-worthy quality products our customers expect, every time.
• Teamwork – we ask questions like “how can I help?” and are willing to work across departments.
• Doing The Right Thing – we act in the best interests of our customers, employees, and business partners at all times.

Position Overview:
Reporting to the Customer Service Manager, Honey Smoked Fish Company is seeking a detail-oriented, resourceful Customer Service & Logistics Specialist to manage customer order execution, coordinate transportation, negotiate freight rates, and resolve service issues. The ideal candidate works effectively in a fast-paced environment, combines accuracy with independent judgment, takes ownership from order receipt through delivery, and works effectively with internal team and external customers.

Key Responsibilities:
Order Management and Customer Service

• Process, verify, and maintain customer purchase orders, including item, quantities, pricing, ship dates, and customer-specific requirements.
• Coordinate order changes, inventory availability, fulfillment, and timely customer updates with customer and internal team. 
• Monitor open orders and delivery status; investigate and resolve discrepancies, shortages, delivery refusals, and service issues. 

Transportation and Freight Management

• Source and compare carrier quotes; negotiate competitive full-truckload, less-than-truckload, and temperature-controlled freight rates.
• Select carriers and book shipments within approved cost and service guidelines.
• Coordinate pickups, appointments, shipping documentation, and proof of delivery; monitor shipments and respond to disruption as needed. 
• Identify freight savings through routing, consolidation, scheduling, and carrier performance reviews.
• Review freight charges and accessorial fees; investigate and negotiate discrepancies or disputes.

Other

• Maintain accurate records in Acctivate ERP, spreadsheets, customer portals, and freight tracking tools.
• Support EDI-related order and shipping workflows and comply with retailer routing, appointment, and documentation requirements.
• Escalate and resolve freight cost changes, unusual charges, potential retailer penalties, major service failures, or changes to customer commitments.
• Proactively communicate delays, exceptions, and changes to relevant internal and external stakeholders.
• Work closely with Production, Warehouse, Sales, QA, Finance, and third-party logistics providers.

Qualifications:

• Minimum three (3) years of experience in customer service, order management, logistics / freight coordination, order management, or a closely related customer-facing operations role, preferable in a CPG food business.
• Demonstrated ability to negotiate freight rates, compare transportation options, and balance cost with service reliability, preferably with refrigerated freight experience.
• Very strong attention to detail, organized, and strong problem-solving skills.
• Ability to manage competing priorities and make independent decisions.
• Strong communication skills, both internally and externally. Professional working proficiency in both English and Spanish, preferred.
• Working proficiency with Microsoft Excel, Outlook, and business systems.
• Familiarity with Acctivate, SPS Commerce, EDI transactions, or major retailer portals, preferred. ​​​​​​​

What Success / Strong Performance in the Role Looks Like?

• Accurate and timely order execution with minimal errors.
• Negotiate and maintain competitive freight rates and sound carrier selection without compromising service.
• Proactive management and problem resolution with internal and external stakeholders.
• Reliable follow-through, independent prioritization, and effective collaboration across teams.

Other:

• This role is on-site at our company headquarters in Denver, CO. No out-of-state travel requirements.
• Benefits include flexible time off, majority company funded health insurance, dental insurance, vision insurance, and a 401(k) with an employer defined match up to 4%.