Diversified Manufacturing, Aerospace, Building Technologies, Industrial Automation, IoT

Field Service Manager

RemoteOnsiteFull TimeManager / HeadPosted 25 days agoVisa sponsorship availableHidden Gem · Himalayas

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Required skills

Field Service
Field Engineers
Supervisors
P&L Management
Workforce Planning
Standard Work
Digital Tools
Metrics
KPIs
Operational Data

Role summary

This Field Service Manager role leads a team of field service professionals, overseeing a ~$25M P&L and approximately 45 team members (including direct reports and extended team). The manager is responsible for driving operational performance, customer satisfaction, business growth, and employee development through effective leadership, strategic planning, and disciplined execution. Key accountabilities include service delivery, technician performance, customer relationships, operational efficiency, and compliance. The role requires strengthening customer and stakeholder relationships, improving financial performance through forecasting and cost control, and championing safety and compliance. Collaboration with various cross-functional teams is essential to achieve business objectives.

As a Field Service Manager, you will lead and oversee a team of field service professionals responsible for delivering safe, efficient, and high-quality service to customers. This role drives operational performance, customer satisfaction, business growth, and employee development through effective leadership, strategic planning, and disciplined execution.

The Field Service Manager is accountable for field service execution, technician performance, service delivery excellence, customer relationships, operational efficiency, and compliance with company policies and regulatory requirements. The role partners closely with sales, operations, engineering, supply chain, finance, customer support, and other cross-functional teams to achieve customer and business objectives.

KEY RESPONSIBILITIES

Service Delivery & Operations

Lead safe, efficient field service delivery for a ~$25M P&L, directing ~10 Field Engineers and Supervisors and an extended team of ~35 Field Engineers.
Optimize workforce planning, standard work, metrics, digital tools, documentation, and corrective action to meet customer commitments and improve results.

People Leadership

Lead, coach, and develop field service professionals through clear expectations, feedback, accountability, and technical guidance.
Build capability through recruiting, retention, competency and succession planning while fostering an inclusive, collaborative, safety-focused culture.

Customer and Business Performance

Strengthen customer and stakeholder relationships, understand needs, resolve escalations, and deliver service-contract commitments.
Improve satisfaction, retention, growth, and financial performance through forecasting, revenue attainment, cost control, and margin action.

Operational Excellence

Use KPIs and operational data to improve technician productivity, utilization, competency, and execution.
Partner cross-functionally to strengthen processes, tools, workflows, data quality, standard work, and best-practice sharing.

Safety, Quality, and Compliance

Champion safety and ensure compliance with policies, quality standards, procedures, regulations, and audit requirements.
Identify and mitigate risk; lead root-cause analysis, corrective actions, and follow-through.

Originally posted on Himalayas

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