Travel Services

Client Experience Specialist

RemoteRemoteFull TimePosted 2 months ago

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Required skills

customer-service
organized
attention to details
deadlines
researching options
web-based resources
client requests
follow-up responsibilities
flexible
resourceful

Nice to have

travel-industry experience
destination education
supplier education
performance-based incentives
travel discounts

Role summary

Seeking organized and approachable individuals for a fully remote Client Experience Specialist role. This position involves assisting clients in planning their vacations by understanding their preferences, researching and coordinating services (accommodations, transportation, tours), and organizing all reservation details. The specialist will maintain clear communication, provide updates, and manage client records. No prior travel industry experience is required, as comprehensive training and ongoing support are provided. Opportunities for professional development and performance-based incentives are available.

About the Opportunity

We are seeking organized, approachable individuals to join our virtual team as Client Experience Specialist. This position centers on helping clients turn vacation ideas into coordinated plans while providing attentive service from the initial inquiry through trip preparation.

You'll research possibilities, assist with arranging requested services, organize important details, and maintain clear communication with clients throughout the process. No previous travel-industry experience is necessary. Training and continued educational resources are provided.

What You'll Be Doing

Learn about each client's travel dates, destination ideas, vacation preferences, priorities, and budget, then explore options that fit their needs.
Research and coordinate accommodations, cruises, transportation, tours, excursions, activities, and other requested services using approved resources.
Organize reservation details, confirmations, schedules, itineraries, and important information clients may need before departure.
Stay in contact with clients, provide timely updates, follow up on outstanding items, and assist with routine adjustments or special requests.
Review reservation information for accuracy, maintain clear client records, and participate in ongoing destination and supplier education.

What You Can Expect

Fully remote opportunity with flexible part-time and full-time scheduling
Comprehensive onboarding and training for individuals new to the industry
Continued team support and access to supplier and destination learning
Opportunities to develop communication, research, organization, and client-service skills
Professional development and opportunities for additional responsibilities
Performance-based incentives and recognition opportunities
Qualifying travel discounts and industry-related benefits
Collaborative virtual team environment

Qualifications

Clear and professional written and verbal communication
Strong interpersonal and customer-service abilities
Organized with careful attention to details and deadlines
Comfortable researching options and working with web-based resources
Ability to balance multiple client requests and follow-up responsibilities
Flexible and resourceful when circumstances or client needs change
Reliable time management and consistent follow-through
Self-directed and comfortable working independently
Basic computer proficiency and dependable internet access
Must be at least 18 years of age
Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or other qualifying regions

Ready to apply?

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