Customer Solutions Specialist

Overview

We are seeking resourceful, customer-focused individuals to join our remote team as Customer Solutions Specialist. In this role, you will help clients navigate vacation-planning needs by identifying suitable options, coordinating requested services, and providing clear, dependable support throughout the process.

This opportunity is a good fit for individuals who enjoy helping people, researching solutions, staying organized, and handling multiple details at once. Previous travel-industry experience is not required. Training and continued educational resources are provided.

What You'll Do

• Learn about each client's travel goals, preferred destinations, dates, budget, interests, and special requests.
• Research and compare resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation services using approved resources.
• Help clients evaluate available options and coordinate selected arrangements while keeping booking details, confirmations, schedules, and itinerary information organized.
• Respond to questions, provide updates, follow up on outstanding items, and help resolve routine planning or reservation-related concerns.
• Review information for accuracy, track important deadlines, maintain current client records, and continue developing destination and supplier knowledge.

What We Provide

• Fully remote opportunity with flexible part-time and full-time scheduling
• Structured onboarding and beginner-friendly training
• No previous professional travel experience required
• Ongoing team guidance and access to educational resources
• Supplier and destination learning opportunities
• Opportunities to strengthen customer service, problem-solving, research, and communication skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Supportive virtual team environment

Qualifications

• Strong written and verbal communication skills
• Helpful, professional, and solution-oriented approach
• Excellent organization and attention to detail
• Ability to manage multiple client requests and priorities
• Comfortable researching information and comparing available choices
• Strong problem-solving and follow-up skills
• Willingness to learn digital platforms, supplier systems, and new processes
• Dependable, adaptable, and able to manage deadlines effectively
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the USt, UK, Spain, Australia, Mexico, or another qualifying region