Travel Assistance Specialist

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Summary Overview

We are looking for reliable, detail-minded individuals to join our remote team as Travel Assistance Specialist. This position is focused on helping clients navigate the vacation-planning process by researching suitable options, coordinating requested services, and providing responsive support from the initial request through final confirmation.

The role is a strong fit for individuals who enjoy researching destinations, communicating with customers, keeping information organized, and handling details accurately. Previous travel industry experience is not required, and training is provided.

Primary Responsibilities

• Learn about client preferences, destination interests, travel dates, budgets, and special requests
• Research and evaluate hotels, resorts, cruises, transportation, tours, excursions, and other vacation services
• Prepare and present suitable options based on individual client needs
• Assist with reservation coordination through approved booking systems and supplier platforms
• Review traveler information, dates, confirmations, and booking requirements for accuracy
• Provide clients with timely updates and important information regarding their arrangements
• Respond to questions and assist with routine modifications or service requests
• Track important booking details, deadlines, and required documentation
• Maintain accurate and organized client records
• Continue developing knowledge of destinations, suppliers, promotions, and available services through ongoing education

Qualifications

• Professional written and verbal communication skills
• Strong customer service and interpersonal abilities
• Organized with careful attention to detail
• Comfortable researching and comparing information online
• Able to prioritize responsibilities and complete follow-ups
• Capable of working independently in a remote environment
• Basic proficiency with computers, email, and online applications
• Comfortable learning new reservation tools and supplier resources
• Reliable, adaptable, and willing to develop new skills
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or other qualifying countries

Training & Development

• Comprehensive onboarding for new team members
• Instruction on supplier resources and reservation systems
• Destination and vacation product education
• Customer service and planning skill development
• Professional certification opportunities
• Continued training and educational resources

Opportunity Highlights

• Fully remote opportunity
• Flexible part-time or full-time scheduling
• Entry-level friendly with training provided
• Access to established suppliers and professional planning tools
• Opportunities to develop client service, research, reservation, and organizational skills
• Ongoing destination and supplier education
• Travel-related discounts and industry benefits where applicable
• Continued professional growth opportunities
• Supportive virtual team environment