Client Experience Travel Specialist

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Summary Role Overview

We are seeking friendly, detail-focused individuals to join our remote team as Client Experience Travel Specialist. This role is centered on creating a positive experience for clients while helping them navigate vacation planning, explore suitable options, and organize the services needed for their upcoming trips.

You may assist with all-inclusive vacations, cruises, family getaways, couples trips, group experiences, tours, activities, and international destinations. Previous travel industry experience is not required. Training and continued educational resources are provided.

Key Responsibilities

• Build positive client relationships through responsive and professional communication
• Learn each client's vacation interests, preferred dates, priorities, and budget
• Explore destinations and research accommodations, cruises, tours, transportation, activities, and packages
• Identify options that align with individual preferences and planning needs
• Share relevant information to help clients evaluate available choices
• Assist with arranging selected vacation components through approved supplier resources
• Organize reservation confirmations, schedules, and important trip information
• Keep clients informed about upcoming requirements, deadlines, and planning updates
• Review reservation details to help ensure information is accurate and complete
• Provide assistance with general questions, special requests, and routine changes
• Follow up with clients throughout the planning process
• Maintain accurate records of communications, preferences, and arrangements
• Continue building knowledge of destinations, suppliers, promotions, and vacation products

Qualifications

• Excellent written and verbal communication skills
• Strong focus on providing a positive client experience
• Organized with careful attention to detail
• Comfortable conducting online research and reviewing multiple options
• Ability to prioritize tasks and manage follow-ups effectively
• Self-motivated and comfortable working independently
• Basic proficiency with computers, email, and online communication tools
• Willingness to learn supplier resources and reservation platforms
• Dependable, professional, and eager to develop new skills
• Must be at least 18 years old
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region

Training & Professional Development

• Guided onboarding and introductory role education
• Supplier platform and reservation resource training
• Destination and vacation product education
• Professional certification opportunities
• Continued learning and skill development

Opportunity Highlights

• 100% remote opportunity
• Flexible part-time or full-time scheduling
• Beginner-friendly training provided
• Access to established suppliers and professional planning resources
• Travel-related discounts and industry benefits where applicable
• Opportunities to develop client service, communication, research, and planning skills
• Continued destination and supplier education
• Professional growth opportunities
• Collaborative virtual team environment