Premium Experience Consultant
Required skills
- service-focused
- client support
- compare options
- client requests
- deadlines
- follow-through
- time-management
- adaptable
- solution-oriented
- self-motivated
Nice to have
- supplier platforms
- online systems
- new processes
Role summary
We are looking for detail-oriented individuals to join our remote team as Premium Experience Consultants. In this role, you will assist clients in planning well-organized vacation experiences by researching premium options, coordinating selected services, and providing attentive support throughout the planning process. This role is ideal for those who enjoy working with people, managing details, and delivering a high level of service. Previous travel industry experience is not required, as comprehensive training and ongoing educational resources are provided. The position offers flexible scheduling, team support, and opportunities for professional development and performance-based incentives.
About the Opportunity
We are seeking professional, detail-focused individuals to join our remote team as Premium Experience Consultant. In this role, you will help clients create well-planned vacation experiences by researching quality options, coordinating selected services, and providing attentive support throughout the planning process.
This opportunity is well suited for individuals who enjoy working with people, managing details, and delivering a high level of service. Previous travel-industry experience is not required. Training and ongoing educational resources are provided.
Key Responsibilities
- Meet with clients to understand their preferred destinations, travel dates, interests, budget, priorities, and special requests.
- Explore and compare premium resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation experiences through approved supplier resources.
- Assist with arranging selected services and maintain organized confirmations, booking information, schedules, and itinerary details.
- Keep clients informed through timely communication, planning updates, follow-up on outstanding items, and support with routine changes or requests.
- Monitor important deadlines, review reservation information for accuracy, maintain detailed client records, and continue building knowledge of destinations and supplier offerings.
What This Opportunity Offers
- Fully remote work with flexible part-time and full-time scheduling
- Comprehensive onboarding and beginner-friendly training
- No previous professional travel experience required
- Continued team support and access to educational resources
- Destination and supplier learning opportunities
- Opportunities to strengthen client service, communication, research, and planning skills
- Professional development and potential growth opportunities
- Performance-based incentives and recognition opportunities
- Qualifying travel discounts and industry-related benefits
- Collaborative virtual team environment
Qualifications
- Strong written and verbal communication skills
- Professional and service-focused approach
- Excellent organization and attention to detail
- Ability to provide personalized and responsive client support
- Comfortable researching and comparing multiple vacation options
- Ability to manage several priorities, client requests, and deadlines
- Willingness to learn supplier platforms, online systems, and new processes
- Dependable follow-through and effective time-management skills
- Adaptable and solution-oriented when plans or priorities change
- Self-motivated and comfortable working independently
- Basic computer proficiency and dependable internet access
- Must be at least 18 years of age
- Must reside in the U.S., U.K., Spain, Australia, Mexico, or other qualifying regions/countries
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