Travel Career Consultant
Required skills
- travel planning
- customer service
- attention to accuracy
- follow-through
- time-management
- virtual setting
- basic computer proficiency
- internet proficiency
- learn new digital platforms
- dependability
Nice to have
- destination weddings
- honeymoons
- cruises
- family vacations
- luxury getaways
- relationship-building
Role summary
Hope's Global Getaways, a remote travel planning company, seeks motivated individuals to join their virtual team as Travel Career Consultants. This entry-level role is ideal for those passionate about travel and customer service, offering training and development in the travel and hospitality field. Responsibilities include assisting clients with vacation research, evaluation, and coordination for various travel types like cruises, honeymoons, and international journeys. Candidates need strong communication, customer service, organization, research, and basic computer skills, with a willingness to learn new platforms. The position offers flexible full-time or part-time scheduling and opportunities for professional growth.
Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.
Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.
Summary Overview
We are expanding our virtual team and seeking motivated individuals who are interested in building skills within the travel and hospitality field while providing personalized service to clients.
As a Travel Career Consultant, you will assist travelers with researching vacation possibilities, evaluating available choices, and coordinating the details of their selected experiences. You may support clients planning cruises, resort vacations, family trips, honeymoons, group getaways, tours, celebrations, and international journeys.
This role is open to individuals entering the industry for the first time. No previous travel experience is required. Training, supplier education, and ongoing development resources are provided.
Key Responsibilities
- Speak with clients to understand their destination interests, travel dates, preferences, and budget
- Research vacation possibilities using established supplier and planning resources
- Evaluate accommodations, cruises, tours, transportation, excursions, and packaged experiences
- Match available options with each traveler's priorities and expectations
- Present recommendations and explain relevant features, offers, and booking requirements
- Assist with coordinating selected vacation components through approved reservation platforms
- Keep confirmations, itinerary information, and important trip details organized
- Track upcoming booking requirements and follow up when additional information is needed
- Review traveler information and reservation details to help prevent errors
- Provide timely responses to planning questions and routine reservation requests
- Communicate professionally through phone, email, messaging, and virtual appointments
- Maintain accurate client profiles, communications, and reservation records
- Coordinate with supplier partners when additional assistance is required
- Develop lasting client relationships through responsive and professional service
- Stay knowledgeable about new destinations, supplier programs, and vacation products
Candidate Qualifications
- Strong written and verbal communication skills
- Professional and approachable customer service
- Good organization and ability to manage priorities
- Attention to accuracy and important deadlines
- Ability to research information and identify suitable options
- Strong follow-through and time-management habits
- Confidence working independently in a virtual setting
- Basic computer, email, and internet proficiency
- Ability and willingness to learn new digital platforms
- Dependability, initiative, and a willingness to develop new skills
- Applicants must be at least 18 years old and reside in the United States, United Kingdom, Australia, Mexico, Spain, or another qualifying regions/countries.
Training & Development
- Structured introductory onboarding
- Client service and communication education
- Vacation research and coordination training
- Supplier and reservation platform instruction
- Destination and product learning resources
- Professional certification opportunities
- Ongoing coaching and team support
- Continued professional education
Opportunity Highlights
- Fully remote opportunity
- Flexible full-time and part-time scheduling
- Entry-level friendly with no previous industry experience required
- Access to established supplier and professional reservation resources
- Continued destination and product education
- Travel-related discounts and industry benefits where applicable
- Opportunities to develop customer service, planning, organization, and relationship-building skills
- Exposure to resorts, cruises, groups, family vacations, international travel, and specialty experiences
- Opportunities to build specialized industry knowledge
- Continued professional growth and development
- Potential opportunities for expanded responsibilities and leadership
- Supportive virtual team environment
