Client Interaction Specialist
Required skills
- client-focused
- relationship-building
- time-management
- adaptable
- resourceful
- self-motivated
- independent work
- computer proficiency
- internet access
Nice to have
- travel industry experience
Role summary
Seeking organized and personable individuals for a remote Client Interaction Specialist role. This position focuses on creating positive client experiences by understanding client needs, researching vacation options, coordinating services, and providing ongoing support throughout the vacation-planning process. Training and educational resources are provided, and previous travel industry experience is not required. The role emphasizes strong communication, relationship-building, research, and organizational skills, with opportunities for professional development and performance-based incentives.
About the Role
We are seeking personable, organized individuals to join our remote team as Client Interaction Specialists. This position focuses on creating positive client experiences through clear communication, thoughtful follow-up, and dependable support throughout the vacation-planning process.
You will work directly with clients to learn what they are looking for, research appropriate options, coordinate requested services, and help keep important details organized. Previous travel-industry experience is not required. Training and ongoing educational resources are provided.
Key Responsibilities
- Communicate with clients to understand destination preferences, travel dates, interests, budget, priorities, and special requests.
- Research hotels, resorts, cruises, transportation, tours, excursions, activities, and other vacation options that align with client needs.
- Assist with coordinating selected services through approved resources and organize confirmations, reservation information, schedules, and itinerary details.
- Maintain regular contact with clients by providing updates, answering routine questions, following up on decisions, and assisting with standard changes or requests.
- Keep client records accurate and current, monitor important dates, and continue learning about destinations and supplier offerings.
What We Offer
- Fully remote opportunity with flexible part-time and full-time scheduling
- Structured onboarding and training for individuals new to the industry
- No previous professional travel experience required
- Continued team guidance and access to educational resources
- Supplier and destination learning opportunities
- Opportunities to develop communication, relationship-building, research, and organizational skills
- Professional development and potential growth opportunities
- Performance-based incentives and recognition opportunities
- Qualifying travel discounts and industry-related benefits
- Collaborative virtual team environment
Qualifications
- Strong written and verbal communication abilities
- Friendly, professional, and client-focused approach
- Strong interpersonal and relationship-building skills
- Good organization and careful attention to detail
- Ability to manage several client conversations and follow-up items
- Comfortable researching information and reviewing available choices
- Willingness to learn online systems, digital tools, and supplier resources
- Reliable follow-through and effective time-management skills
- Adaptable and resourceful when client needs or plans change
- Self-motivated and comfortable working independently
- Basic computer proficiency and dependable internet access
- Must be at least 18 years of age
- Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region
