IT Support Technician

Hoskin Scientific has been around for 80 years and is a supplier of testing and monitoring instrumentation to the Canadian market. Hoskin offers competitive salaries, a benefits package, and an engaging workplace environment.

Principal Accountabilities

• Purpose & Values: Live and demonstrate the company’s purpose and values, delivering an excellent customer experience with integrity, respect, and continuous improvement.
• Responsibilities:
• Respond to, log, prioritize, and document support requests in the help desk ticketing system
• Troubleshoot and resolve first-line hardware, software, network, and account issues; escalate to the Systems team with clear notes when needed
• Support IT infrastructure, including servers, networking, Wi-Fi, and backups, working with the Systems team
• Help support staff at all six offices across Canada, on-site and remotely, including hybrid and remote workers
• Handle password resets, account lockouts, MFA, and Windows Hello for Business enrollment
• Onboard and offboard staff: Active Directory / Entra ID accounts, Microsoft 365 licensing, mailboxes, and timely access removal
• Image, deploy, and manage laptops and mobile devices using Microsoft Intune
• Support Microsoft 365 apps, Teams, Exchange Online, printers, peripherals, and meeting room AV
• Maintain IT asset inventory and hardware lifecycle records
• Write and update knowledge base articles and how-to guides for staff
• Follow security, access-control, and change procedures, and keep records that support compliance audits (e.g., SOC 2)
• Support IT projects and rollouts as assigned
• Perform additional duties as assigned to support the IT team and organizational goals.

Key Working Relationships

• Staff at all Hoskin Group offices: timely, friendly support and updates on requests.
• IT Systems team: clear escalations and project collaboration.
• Vendors: log and follow up on support cases.

Education / Experience

• Diploma in Information Technology or a related field, or equivalent experience
• 2–3 years of hands-on experience in a help desk or desktop support role

Required Knowledge / Skills

• Working knowledge of Windows 10/11, Microsoft 365, and Active Directory / Entra ID
• Familiarity with MFA, basic networking (DNS, DHCP, Wi-Fi, VPN), and printers
• Customer-focused, with clear verbal and written communication
• Attention to detail, good time management, and the ability to juggle changing priorities
• Logical problem-solver who knows when to escalate
• Valid driver’s license and access to a reliable vehicle

Nice to Have

• Experience with Intune, Exchange Online, or VMware; PowerShell basics
• CompTIA A+, Microsoft MS-900 or MD-102 certification

Work Environment / Physical Demands

• Environment: Combination of office-based work, hybrid, and remote work.
• Early shifts start at 7:30 AM; occasional after-hours work for rollouts or urgent issues
• Travel between Calgary and Edmonton about 10% of the time using a reliable vehicle
• Occasional travel to our other offices across Canada for rollouts such as migrations and updates
• Prolonged periods at a desk; lifting and moving IT equipment up to 20 kg

Benefits:

• Hybrid Work
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care