Senior Director of Field Operations

The Sr. Director of Field Operations is responsible for providing both strategic direction and day-to-day management of field service and launch service operations.

Duties / Responsibilities:

• Directs all field service programs and initiatives from launch through sustainment.
• Performs management responsibilities in accordance with the organizations policies and applicable laws; responsibilities include interviewing and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Directs all installation and service of all company offered products, including security.
• Responsible for meeting commitments to customers and following up to guarantee customer satisfaction.
• Responsible for applying company policies, operational practices and coordinating training to enable successful service installations. Ensures service/installation training for all technicians.
• Responsible for preparation of customer sites for services by completing pre-inspections and making necessary arrangements with builders, property managers and community residents.
• Responsible for meeting/exceeding company objectives for installation and service activity.
• Conducts regular QA property manager visits. Improves quality results by studying, evaluating, and re-designing processes; implementing changes.
• Directs Dispatch to coordinate daily activities.
• Works closely with the NOC on escalation of trouble issues.
• Responsible for all department reporting and analytics.
• Perform other related duties as assigned by the SVP of Operations.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

• Bachelor Degree in business, or appropriate equivalent from an accredited university.
• Minimum 8 years of leadership experience with at least 15 direct reports.
• Strong computer skills, including Microsoft business applications and various reporting software.
• Strong project management, business writing and reporting skills.
• Exceptional interpersonal and verbal communication skills.
• Solid business acumen, management, analytical, and problem-thinking skills.
• Industry related experience preferred.
• Ability and willingness to work a flexible Full Time schedule that may include weekends and holidays.

BENEFITS:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#LI-DD1