Resident Services Manager
Required skills
- Human Services
- service programs
- educational methods
- plan and manage programs
- events
- outings
- compliance projects
- computer software applications
- communicate effectively
- execute a services plan
Nice to have
- Qualified Social Worker field
Role summary
The Resident Services Manager is responsible for planning, directing, and coordinating social services and community outreach activities for residents of assigned properties. Key responsibilities include managing service programs, planning events, ensuring compliance, and fostering effective working relationships with residents and stakeholders. The role requires strong communication, program management, and problem-solving skills, with a minimum of two years of experience in Human Services if a Bachelor's degree is not held.
Description
The Resident Services Manager plans, directs and coordinates the activities of social services and community outreach to residents of their assigned property (properties).
KNOWLEDGE, SKILLS AND ABILITIES- GENERAL PERFORMANCE:
- Knowledge of service programs and educational methods.
- Ability to plan and manage programs, events and outings.
- Ability to work independently and concurrently to perform multiple compliance projects.
- Knowledge of computer software applications.
- Ability to communicate effectively, both verbally and in writing.
- Ability to execute a services plan.
- Ability to establish effective working relationships with co-workers, board members, supervisors, consultants and general public.
- Ability to produce work which consistently meets quality requirements of accuracy, thoroughness and effectiveness.
- Ability to identify problems, organizational needs, and opportunities for change. Participate in the change proactively.
- Respond positively to supervisory direction and feedback.
Requirements
EDUCATION & KNOWLEDGE REQUIRED:
- Bachelor’s Degree in a Human Services field or Qualified Social Worker field preferred.
- In lieu of educational requirements, a minimum of two (2) years of experience in a Human Services field is required.
- Community Health Worker certification preferred.
- Professional Service Coordinator Certification preferred.
- Valid Class “C” Texas Driver’s License required.
EEOC STATEMENT:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
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