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HVAC Services

Client Service Representative

PhoenixOnsiteFull TimePosted 29 days ago

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Required skills

  • inbound phone calls
  • schedule service appointments
  • schedule service maintenance
  • breakdown repairs
  • new equipment installations
  • inbound email
  • web portal inquiries
  • outbound calls
  • existing clients
  • coordinate service appointments

Nice to have

  • customer service experience
  • call center experience
  • similar role experience

Role summary

Howard Air is seeking a Client Service Representative to be the first point of contact for customers, providing exceptional support via phone, email, and web portal. Responsibilities include scheduling service appointments, coordinating repairs and installations, and assisting the sales team with reporting, client education, and appointment scheduling. The role requires excellent communication, problem-solving, and computer skills, with proficiency in CRM software. Candidates must be adaptable to flexible schedules, including evenings and weekends, and comfortable working in an office environment. Competitive pay, bonuses, and a comprehensive benefits package are offered, along with advancement opportunities.

We are seeking a friendly, detail-oriented, and customer-focused individual to join our team as a Client Service Representative. In this role, you will serve as the first point of contact for our customers, providing exceptional support and ensuring a positive experience with our company.

Shift for this role: Monday - Friday or Tuesday - Saturday

Key Responsibilities:

  • Answer high volume inbound phone calls to schedule service appointments.
  • Schedule service maintenance, breakdown repairs, and new equipment installations.
  • Manage inbound email and web portal inquiries.
  • Make outbound calls to existing clients to coordinate service appointments.
  • Assist the sales team with tasks such as:
  • Report and track sales performance
  • Educate clients about our products and services
  • Scheduling sales appointments
  • Act as a liaison between customers and internal teams to ensure needs are met and communication is clear across departments.

    • Qualifications and Requirements:

  • Prior experience in customer service, call centers, or a similar role is preferred.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving skills and the ability to think critically.
  • Proficiency with computers and CRM software; ability to learn new systems quickly.
  • Ability to remain calm under pressure and handle challenging situations with tact.
  • Flexible availability, including evenings or weekends, as required.

    • What We Offer:

  • Competitive hourly pay and performance-based bonuses.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • Performance incentives
  • Employee appreciation events
  • Development programs to enhance your career
  • Significant advancement opportunities
  • Supportive management and team culture
  • Employee discounts

    • Work Environment:

    This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting. Reasonable accommodations may be made to perform essential functions.

    Join Our Team:If you’re passionate about helping people, thrive in fast-paced environments, and are eager to make a difference, we’d love to hear from you!

    #HOW

    Pay Range$18—$24 USD

    Howard Air

    For more than 30 years, Howard Air has focused on providing the latest technology in superior comfort to meet our customers’ air conditioning and heating needs. When you join us, you will proudly be a part of an exclusive group of the highest trained and top earning professionals in the HVAC industry. Earn the most you’ve ever made in the HVAC industry while enjoying flexible work schedules for an unbeatable work/life balance, along with the best tools, equipment, vehicles, and facilities in the industry.

    We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

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