Night Auditor

Hyatt Caption Nashville, TNOnsiteFull TimePosted 5 days ago

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Required skills

night auditor
front office
guest services
accuracy
customer service
communication skills
critical-thinking
computers
property management systems
PMS

Nice to have

hotel front desk experience
accounting experience

Role summary

Caption by Hyatt, Nashville, managed by HRI Hospitality, is seeking a Night Auditor to join their Front Office team. This role involves greeting and assisting guests, processing check-ins/check-outs, handling financial transactions, and balancing daily reports. The ideal candidate will have strong attention to detail, excellent customer service and communication skills, proficiency with computers and hotel property management systems (PMS), and the ability to multitask. This position requires working overnight shifts, weekends, and holidays.

Bring your passion for hospitality to Caption by Hyatt, Nashville, proudly managed by HRI Hospitality.

JOB DESCRIPTION

Job Title: Night Auditor

Department: Front Office

Supervision Exercised: None

Supervision Received: Guest Services Manager

MINIMUM REQUIREMENTS

Education

High school diploma or equivalent required

Experience

Previous hotel front desk or accounting experience preferred.
Experience with PMS systems preferred.

Skills and Knowledge

Strong attention to detail and accuracy.
Excellent customer service and communication skills.
Strong problem-solving and critical-thinking abilities
Proficiency with computers and hotel property management systems (PMS).
Ability to prioritize and multitask.

Job Duties and Responsibilities

Greet, register, and assist guests; process check-ins/check-outs.
Answer phone calls, respond to guest requests, and resolve issues promptly.
Balance and reconcile daily financial transactions.
Run and review daily reports (e.g., room charges, revenue summaries).
Audit and verify front desk postings and transactions.
Process cash, credit card, and direct-bill transactions accurately.
Ensure all reservations, cancellations, and no-shows are properly logged.
Follow company policies and procedures, including safety and emergency protocols.
Ability to work overnight shifts, weekends, and holidays.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

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