IT Services, Consulting, Enterprise Software, Microsoft Partner

D365 CE, Lead Consultant

CanadaOnsiteFull TimeLeadPosted 10 days ago

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

D365 CE
Customer Service module
large-scale transformations
large enterprise accounts
interdependencies between departments
competing priorities
extensive documentation requirements
structured IT processes
gather CE requirements
propose business solutions

Nice to have

D365 Marketing module

Role summary

The D365 CE Lead Consultant will be responsible for delivering large-scale D365 CE solutions, with a primary focus on the Customer Service module and secondary focus on the Marketing module within a regulatory environment. This role requires understanding of large enterprise accounts, interdependencies, and structured IT processes. Key responsibilities include gathering CE requirements, mapping business processes, proposing solutions, leading functional and technical teams, and architecting D365 CE solutions. The consultant will also be involved in commercial activities like thought leadership and RFP contributions, and will nurture customer relationships. Additionally, the role involves team leadership, performance management, coaching, and contributing to internal methodology improvements.

D365 CE Lead Consultant

Responsibilities and Activities

In the context of large-scale transformations, you are responsible for the delivery of D365 CE solutions involving multiple domains. This position will focus heavily on the Customer Service module and, to a much lesser degree, the Marketing module in a regulatory environment.

You must understand, and be able to demonstrate experience working on, large enterprise accounts where there are interdependencies between departments, competing priorities, extensive documentation requirements, and structured IT processes that exist and must be adhered to.

You will gather CE requirements, map industry and business processes, and propose business solutions that suit the customer's IT landscape. You will lead functional and technical project teams towards successful implementation following your architectural design. You will also play a substantive role in commercial activities, such as creating thought leadership, contributing to RFPs, and building strong customer relationships.

Requirements

Technical Skills & Knowledge

Coordinate multiple project teams to successfully implement CE solutions

Groom requirements with client product owner, BA and business teams

Break down the work into manageable tasks

Estimate the work at the Epic, Feature, User Story and Task levels

Assign work to reports on your stream

Enable teams to deliver the work on time and within estimates

Create and propose solution architecture using primarily D365 CE, taking adjacent Microsoft technologies into consideration

Report on your stream's progress, issues and risks at daily stand-ups

Triage bugs and assign reports to work on resolution

Hone industry expertise by researching current sector risks, innovations and opportunities

Partner with Director- and VP-level customers to solve their CE challenges

Personal & Corporate Contributions

Own a CE domain (e.g., Customer Service) in the local entity by, among other things, keeping up to date with the latest Microsoft and market advancements

Collaborate with cross-functional teams to leverage expertise and ensure high-quality project delivery

Enhance internal use and improvement of HSO project methodologies and delivery processes

Share expertise by training others and instigating learning and knowledge-sharing initiatives

People & Culture Responsibilities

Collaborate effectively with cross-functional teams and foster a positive team culture

Monitor and guide a diverse group of talent to achieve goals and deliver results for HSO and our customers

Nurture the career development of others through frequent, targeted conversations, coaching, performance management and mentoring

Develop others through team supervision on projects and/or as direct reports (HR responsibility / Team Lead role, if applicable)

Commercial & Business Acumen

Nurture relationships with customer decision-makers, influencers and key users

Contribute to the overall growth of HSO by spotting and acting on cross-selling and up-selling opportunities

Participate in sales meetings and customer workshops

Career Development

To progress to the next level, you should demonstrate the ability to lead complex projects independently, manage customer relationships effectively, and contribute to the growth of the business. Developing advanced technical and business knowledge and expanding your industry expertise will be essential for moving forward.

You will coach, steer and mentor colleagues within HSO. Depending on your ambitions, track record and talent, and on HSO's current needs, you may be appointed Team Lead or Consulting Manager. To be promoted to the next level, you need to already be working as a Senior Managing Consultant on customer engagements and to exceed your KPIs.

Ready to apply?

You'll be redirected to HSO Group B.V.'s application page.