NOC Engineer, Supervisor - Highrise AI
Required skills
- NOC
- AI cloud infrastructure
- 24x7
- SLA commitments
- incident management
- automation
- observability
- customer escalations
- on-call rotation
- VLANs
Nice to have
- modern private cloud stacks
Role summary
Highrise AI is seeking a hands-on NOC Engineer, Supervisor to oversee frontline NOC teams, ensuring rapid response to AI cloud infrastructure impacts 24x7. This role requires proven experience in high-stakes environments, technical aptitude, and customer-facing skills. Responsibilities include managing NOC workflows, resolving critical issues, leading incident management, driving automation, and collaborating with customers and product teams. The ideal candidate has a degree in computer science or related field, 5+ years of experience supporting large-scale compute infrastructure and network/systems operations in 24x7 environments, and a solid understanding of network technologies. Experience with OpenStack or similar cloud platforms is a plus. This is a full-time, hybrid or remote role requiring travel to data centers and flexibility for off-hours support.
Hut 8 brings exceptional people together to solve the world’s most consequential problems at the intersection of energy and technology. Today, that means building infrastructure for AI at a pace and scale without precedent. Tomorrow, it could mean powering a new era of innovation through robotics, advanced manufacturing, or an industry that does not yet exist. Whatever the technology demands, our ambition holds: to build the defining physical infrastructure company of our generation.
We look for thinkers and builders with the rigor, humility, and ownership to solve problems at this scale. They start from zero and choose truth over tradition. They back the best idea, whatever its source. They bet on themselves and embrace the hard truths that force them to grow. Our commitment is to keep the path from idea to execution short, trust them with critical decisions and the work that follows, and surround them with colleagues whose curiosity extends beyond their expertise.
About Highrise AI
Highrise AI is a GPU-native infrastructure platform built for modern AI workloads. Designed for developers and enterprises operating in performance-critical and security-sensitive environments, Highrise delivers scalable GPU compute across dedicated clusters, managed cloud, and confidential environments.
Highrise combines bare-metal performance with full-stack orchestration, API-driven access, and hardware-enforced isolation to support training, fine-tuning, and production-scale deployment of AI models. From reserved GPU capacity to enterprise-grade confidential compute, Highrise provides flexible infrastructure models tailored to the needs of builders operating at scale.
Beyond infrastructure, Highrise integrates disciplined operations, advanced automation, and on-site engineering expertise to sustain high uptime and predictable performance across deployments. These capabilities extend beyond Highrise-owned fleets: through managed services, Highrise also operates third-party GPU hardware on behalf of customers and partners, applying the same operational standards to infrastructure it does not own.
Highrise is a subsidiary of Hut 8 Corp., an energy infrastructure platform. Hut 8 integrates power, digital infrastructure, and compute at scale. Highrise serves as the compute and operations layer—designing, deploying, and operating next-generation GPU clusters from commissioning through production.
ROLE OVERVIEW
We are looking for hands-on network/systems engineers to provide oversight to our frontline NOC teams, ensuring we maintain the fastest response possible to service impacts affecting our AI cloud infrastructure 24x7. The successful candidate combines proven experience in high-stakes 24x7 environments, demonstrated technical aptitude, and excellent customer-facing skills.
KEY RESPONSIBILITIES
24x7 Persistent Vigilance and Response
Documentation, Enablement, and Collaboration
ABOUT YOU
Education and Experience
Core Competencies
ABOUT THE WORK ENVIRONMENT
This is a full-time, engineering role supporting large-scale AI compute infrastructure across multiple sites. Travel to data centers for cluster commissioning, acceptance, and complex troubleshooting will be required. Flexibility to assist with critical incidents or maintenance activities outside regular business hours is expected. This role is hybrid or remote depending on location. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WHAT MAKES HIGHRISE A GREAT PLACE TO WORK
At Highrise, you will directly influence the performance, reliability, and production readiness of large-scale AI clusters, work alongside experienced infrastructure engineers, and help define the technical standards for a growing global AI infrastructure platform.
At Highrise, you will have the opportunity to:
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