Hyperquake Verified

Marketing & Advertising

Senior Client Leader

Cincinnati, OHOnsiteFull TimeSeniorPosted 1 month ago

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Required skills

client leadership
project management
agency setting
multiple projects
budget requirements
non-linear environment
oral communication
client relationship building
analytical problem solving
leadership skills

Nice to have

process improvement
team performance
internal workflow
new business opportunities
RFP development
client pitches

Role summary

Hyperquake is seeking a Senior Client Leader to manage client engagements and lead agency teams to successful project completion. This role acts as the primary liaison between clients and the agency, ensuring projects are delivered on time, within budget, and on strategy. The Senior Client Leader will build and manage internal/external teams, foster strong client relationships, and oversee project financials and timelines. Success requires outstanding project management, marketing strategy understanding, and excellent relationship-building skills. The ideal candidate has 4-7 years of agency experience in client leadership or project management, with proven ability to manage multiple projects and budgets in a dynamic environment.

Company Description

Hyperquake is an independent creative strategy, branding, and experience design marketing agency founded in 1986, with locations in Cincinnati, Salt Lake City, and Brooklyn. We specialize in strategic innovation, branded experiences, and scaling organizations for growth, working with companies ranging from small startups to global enterprises. Hyperquake builds ambitious brands and experiences for those eager to activate a vision.

Position Description

Hyperquake Senior Client Leaders are responsible for managing assigned client engagements and leading the Hyperquake agency team to successful completion of all project work. The primary role is to be the voice of the client within the agency, and the voice of the agency with the client. Critical to success, is delivering work on-time, on-budget and on-strategy. Senior Client Leaders will have outstanding project management skills, a solid understanding of effective marketing strategy, and the ability to build great personal and professional relationships internally and externally.

Overview of Role

Build and manage internal/external creative and production/implementation teams to ensure that projects, client objectives, budgets and schedules are met with excellence in a cost competitive manner.

Partner with the Client Leadership team to deliver outstanding customer service: continually seek opportunities to increase customer satisfaction and deepen client relationships

Manage day-to-day client interactions and client expectations

Ensure clients understand deliverables and progress towards project end goal

Build lasting client and agency relationships

Partner with Client Leadership team to deliver work on-time, on-budget and on-strategy

Plan and manage the flow of the work, key client facing project deliverables including:

Detailed timelines/project plans, milestones/schedules and tracking documentation ensuring that both the internal and external teams are both aligned and tracking

Track financials to ensure work is being delivered on budget

Motivate the internal teams and influence them to accomplish project objectives in a manner that meets or exceeds expectations

Primary Responsibilities

Partner with the client leadership team to develop project scopes, including approach, deliverables, timelines and budget

Set-up and manage multi-functional projects and track scope throughout the project lifecycle

Manage project shifts and changes and ensure all parties are aligned

Own and manage project budget and partner with all team functional leaders to define project assumptions, communicate project risks and mitigation plans to make sure all work is delivered on budget

Create and manage internal and client-facing timelines and milestones for all projects owned

Partner with all team functional leads to plan project team assignments and manage needs based on team capacity and availability

Work to identify risks on all projects early and provide excellent problem solving skills to resolve potential issues while keeping the team involved

Work with project team leads to identify and manage vendors for projects on an as-needed basis

Own all internal status documents and traffic meetings as well as schedule all planned/project internal team meetings

Partner with client leadership on all client meeting and status needs

Own process in partnership with client lead to capture all notes, action items, and next steps for planned meetings

Own management and maintenance of project financials within reporting systems and run reports as necessary to support budget management and progress, including owning the final budget reconciliation at the project close

Identify project learnings and improvements through post mortems, project wrap summaries or reviews

Identify and implement new processes that improve team performances and gain efficiencies in internal workflow

Support and grow current client accounts by listening for extension opportunities on current work and making strategic recommendations that extend the client’s business objectives and long-term goals

Assist with the evaluation of new business opportunities as needed by Client and Business Leads

Participate in new business pitches/RFP development with Client and Business Leads

Experience You will Bring

4-7 years of professional experience in client leadership, project management in an agency setting.

Demonstrated ability to manage multiple projects with varying budget requirements in a non-linear environment

Excellent oral and written communication skills, presentation skills and client relationship building skills

Strong organizational skills

Critical thinking and analytical problem solving skills

Team player who possesses the ability to work well under pressure

Strong leadership skills and ability to manage a large multi-functional team

Ability and willingness to adapt to change

Experience managing digital campaigns

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