Homeless Family Case Manager

The Homeless Family Case Manager will deliver the most comprehensive array of case management services to families experiencing homelessness. Utilizing a Housing First and person-centered approach, the Case Manager will provide individualized service planning tailored to each family’s unique strengths and needs. This role involves intensive collaboration with the Department of Social Services, Department of Mental Health, ICAN’s array of services as well as community partners, to ensure coordinated care and the highest quality of services.

Duties and Responsibilities:

• Deliver intensive, person-centered case management services, including connection to healthcare, transportation, food resources, and community-based services.
• Conduct weekly visits with families until stabilization is achieved, reducing frequency as stability improves.
  
• Conduct intake and in-depth assessments using validated tools, such as the VI-SPDAT and assist families in securing and maintain permanent housing. 
• Assist clients in securing and maintaining state and federal benefits such as Medicaid, Social Security, SNAP, unemployment, and financial aid as well as educating clients on maintaining benefit eligibility.
  
• Support clients in creating and implementing employment plans, in collaboration with Oneida County Employment Services. Provide job readiness support, including resume development, interview preparation, and access to training programs.
  
• Identify unmet treatment, rehabilitation, and support needs.
• Collaborate with the Program Manager to evaluate assessment results and guide case planning.
  
• Provide direct support, including accompanying clients to appointments and managing required documentation.
• Additional duties may be assigned, on an as needed basis.

Education/Experience:

• Bachelor’s degree in social work, human services, or a related field is required.

• Minimum of 2 years of experience in case management or human services required. 

• Valid NYS Driver's License is required