Telecommunications, Fintech, Payment Processing, IT Services

Retail Account Manager (RAM) – NRS & Retail Services

Greater MemphisOnsiteFull TimeEntry-level (exp-based)Posted 1 month agoVisa sponsorship available

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Required skills

sales
account management
revenue
POS systems
merchant services
cash advances
telecom
financial services
retail stores
customer satisfaction

Nice to have

NRS portfolio
Boss Revolution
bilingual
Spanish

Role summary

IDT's Retail division seeks a hybrid Retail Account Manager (RAM) to drive revenue by selling their National Retail Solutions (NRS) portfolio, including POS systems, merchant services, and cash advances. The role also involves managing and expanding traditional telecom and financial services products. Responsibilities include prospecting, closing sales, managing an assigned route of retail stores, onboarding customers, providing light technical support, and handling sales operations and inventory. The ideal candidate has 1-2 years of retail or outside sales experience, is comfortable with technology, and possesses strong presentation and multitasking skills. Bilingualism in English and Spanish is highly preferred.

About the Opportunity:

IDT’s Retail division is looking for an energetic, hybrid Retail Account Manager (RAM). In this role, you won't just manage a route—you will be a growth partner for small businesses. You will drive revenue by selling our flagship National Retail Solutions (NRS) portfolio—including Point-of-Sale (POS) systems, credit card merchant services, and cash advances—while simultaneously managing and expanding our traditional telecom and financial services products (Boss Revolution) within your territory.

This role balances the thrill of direct, consultative sales with the stability of consistent account management.

In this role, you will:

Drive NRS Product Sales: Prospect, pitch, and close sales for NRS Point-of-Sale (POS) devices, Merchant Services, and Cash Advances to new and existing retail accounts.

Manage an Assigned Route: Develop and execute a weekly cycle to visit retail stores on a regular basis, ensuring high customer satisfaction and identifying upsell opportunities.

Open New Retail Doors: Actively prospect and go door-to-door to expand IDT and NRS presence in your territory.

Onboard & Support Customers: Drive the merchant application process, help store owners understand how to use our services effectively, and provide light troubleshooting/tech support on equipment.

Handle Operations & Inventory: Manage sales, cash/payment collections, and telecom card inventory using IDT's accounting system.

What we are looking for:

Experience: 1–2 years of experience in retail sales, outside sales, or customer-facing roles. Prior exposure to Merchant Services, POS implementation, or route sales is a major plus.

Language: Bilingual professionals with fluency in both English and Spanish are highly preferred to support our diverse customer base.

Mobility: Must have a valid driver's license, a reliable car, and a willingness to travel door-to-door within your assigned territory daily.

Tech Savvy: Comfortable using basic MS Office, CRM tools, tablets, and Bluetooth equipment.

Traits: A resilient "people person" with sharp attention to detail, strong presentation skills, and the ability to multitask in a fast-paced entrepreneurial environment.

We offer you:

Competitive Base Salary + uncapped commission structure.

Comprehensive mileage and gas reimbursement program.

Paid on-the-job training on both NRS tech products and IDT telecom services.

Excellent benefits package (Medical, Dental, Vision, Life Insurance, 401k with employer match, and PTO).

At IDT, we understand the challenge of being apart from those who matter most. Communicating, transferring money, and mobile phone service must be safe, simple, and affordable. Our flagship brand, Boss Revolution, which includes our International Calling, Mobile Top Up, and Money Transfer services, as well as our Boss Revolution Mobile, net2phone, National Retail Solutions, IDT Express, and IDT Carrier Services divisions all, support IDT’s mission of enabling our customers to keep in touch and share resources with their friends and family around the world.

IDT is listed on the NYSE, employs over 1800 people across 20+ countries, and has revenues in excess of $1.5 billion. Since 1990, IDT Telecom has remained a pioneer in Prepaid VoIP and UCaaS telephony. Today, we are an industry leader in prepaid communication and payment services and are one of the world's largest international voice carriers.

Our National Retail Solutions brand provides a sales management system and POS equipment for small and medium-sized businesses. With the help of NRS, business owners can address a management problem: the product integrates advertising, data analysis, and payment processing.

Ready to apply?

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