Team Lead, Wealth Management

San Francisco, CAHybridFull TimeLead$135,000–$175,000 /yrPosted 1 month ago

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Required skills

wealth management
project management
strategic planning
client facing
people management
complex workloads
team operations
resource planning
workflow management
prioritization

Nice to have

Salesforce
Fidelity Investments

Role summary

IEQ Capital, a Registered Investment Advisor focused on transforming wealth management through a values-oriented culture, seeks a Team Lead for its client service team. This role centralizes managerial responsibilities, empowering team members to focus on client relationships and firm priorities. The Team Lead will support strategic planning, communication, and team organization, working with a Team Manager to scale capabilities. Responsibilities include managing daily operations, resource planning, identifying process improvements, assigning tasks, supporting client servicing, managing junior team members' performance and development, and handling HR aspects like approvals and reviews. The role requires 3-5 years of wealth management experience, strong project management, strategic planning, client-facing skills, people management, and operational familiarity. Salesforce and Fidelity Investments experience are a plus.

Who are we?

IEQ Capital is a Registered Investment Advisor seeking to transform traditional wealth management. Our quest is to integrate the Intellectual and Emotional Quotient, driven by a values-oriented culture that fosters connection and collaboration with our clients. We are an independent, predominantly employee-owned company, adhering to the standard to put our clients' interests first. We focus our efforts on helping clients meet their investment objectives without the distractions and limitations that can arise within much larger organizations.

The Role

The Team Lead role is designed to centralize managerial responsibilities within a client service team, empowering fellow team members to focus on service and client relationship management and other firm level priorities. The TL is critical to supporting the client-facing team in strategic planning, communication management, and overall team organization. The TL will work in conjunction with the Team Manager to manage the entire coverage team.

Team Leads enhance and manage scaling of individual and teamwide capabilities, with direct reports including team members at the Associate and Senior Associate levels. Team Leads actively train, educate, and engage with junior team members to promote growth and career advancement, specifically on client service and relationship management and investment knowledge.

Team Leads work closely with their client-service teams to manage important elements of day-to-day responsibilities and ensure tasks are prioritized accordingly. This involvement enables proper identification of opportunities for improvement and development and mitigates risks and potential issues. Team Leads will tactically reassign projects or tasks between members of their team to meet deadlines as needed.

This role is designed for those that have experience in:

Project management

A strong foundation in strategic planning

Client facing experience in wealth management

People management

Leading and developing teams

Managing complex workloads

Duties and responsibilities include, but are not limited to:

Managing day-to-day team operations, ensuring tasks and projects are appropriately prioritized and executed in a timely manner

Help with resource planning, workflow management, and prioritization of teamwide initiatives

Identifying opportunities for process improvement and operational efficiency

Work with internal teams to promote and launch firmwide initiatives

Assigning projects or responsibilities as needed to meet deadlines, balance workloads, and address evolving business needs

Interacting with Associates and Senior Associates to support all aspects of client servicing needs:

Escalate client items, assist TM in managing follow up communication, managing team members workload, ongoing client projects, and conducting quarterly performance reviews

Management and training of junior team members to promote individual and team growth

Management of associates and senior associates on the HR side:

Approving time off, leading mid-year and year-end reviews, hiring and interviewing new team members

Qualifications

3-5 years of wealth management experience

Exceptional organizational skills, attention to detail

Exceptional written and verbal communications skills

Ability to think critically, anticipate issues and prioritize multiple projects

Familiarity with operational aspects of business (new account openings, disbursements, etc.)

Exceptional relationship building skills both inside and outside of the organization

Ability to work in a fast paced, high-volume, high-pressure environment

Experience with Salesforce is a plus

Experience with Fidelity Investments is a plus

“No task is too small” mentality

Bachelor’s degree is required

Compensation

The total compensation range for this role, inclusive of base salary and bonus, is $135,000-$175,000, depending on skills and experience.

#LI-Hybrid

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