Product Specialist

Shape your future at IEWC! As an employee-owner, you will be a valued team member, contributing to something bigger and gaining skills that will set your career up for hypergrowth!

OVERVIEW

The Product Support Specialist’s key responsibility is to be the conduit between sales and the broader organization regarding product support. Specifically, this role will be responsible for validating the request from sales, coordinating the internal support efforts (quote management, materials management, sourcing, production, etc.), and ensuring the organization is ready for a customer purchase order. Additionally, this role will also support the product line managers with forecasting and product line analytics. This role will also have significant exposure to customers, suppliers and partners. This role requires great attention to detail and the ability to prioritize multiple requests at once. Overall, this role will require someone comfortable applying critical thinking to solve problems that are not clearly defined, in a complex matrixed environment.

KEY RESPONSIBILITIES:

Customer Process Management

• Validate customer build requirements obtained from Sales
• Coordinate with different internal departments (Customer Service, Production, Materials Management, Sourcing, PM, Engineering) to determine ability to support request
• Report to Sales/Customer on findings within stated response SLA

• Coordinate with Customer Service, Engineering (if needed) and Operations when order is received
• Follow order through the process to ensure customer satisfaction

Product Line Support

• Develop with Sales and Product Line Managers a sales forecast for all product lines supported
• Help support reporting of product line analytics to the Leadership team

Personal & Team Development

• Actively participate in opportunities to improve individual knowledge of the company, products, markets and systems
• Follow a path of continuous improvement, using both internal and external resources to enhance technical knowledge and sales skill levels
• Proactively collaborate with the other team members to provide support and share information to ensure daily tasks get completed for the whole office/business unit

• Maintain technical competency and customer service skills

*The above represents the essential job functions that you are assigned to perform in your job. If you are unable to perform these essential duties, please see Human Resources as IEWC may be able to provide reasonable accommodations against the ADA requirements.

We are an equal opportunity employer and are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other characteristic protected by applicable federal, state, or local law.

The values, competencies, technical skills and physical demands enumerated below are representative of those required while taking action to successfully fulfill the Key Responsibilities of the position.

VALUES AND COMPETENCIES

Support IEWC’s commitment to its Values and reflect all Competencies relevant to the position, as reflected on The Wire under Human Resources> Human Resources> EPP.

TECHNICAL SKILLS

 Education and Experience

• Bachelor’s degree in Business, or equivalent experience
• 5+ years of customer-facing experience in a quick-turn manufacturing environment

Certificates, Licenses, and Registrations

• Valid driver’s license
• Excellent written, verbal, and presentation skills
• Proven ability to communicate effectively across all organizational levels
• Ability to get results from functions that you don’t manage or control

 Reasoning Ability

• Detail orientated, data driven mentality
• Skilled in defining problems, collecting data, establishing facts, and drawing valid conclusions
• Capable of interpreting a wide range of technical and business information, including abstract and concrete variables

 Computer Application Skills

• Proficient in Windows environments
• Experienced with departmental business applications and standard contemporary computer software

 PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Movement: Frequently required to use hands to finger, handle or feel. Regularly required to sit and talk or hear. Occasionally required to stand and walk. Occasionally required to reach above shoulders, stoop, kneel or crouch. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Occasionally required to lift and/or move up to 25 pounds.
• Work Environment: Occasionally is exposed to a warehouse or manufacturing environment and outside weather conditions. Occasionally is exposed to fumes and airborne particles. Occasionally is exposed to a noise level in the moderate to high range. Occasionally is exposed to risk of electrical shock.
• Travel: 5-10% travel based on business needs. Position is located in our Lewisville, TX facility.

The above statements reflect the general framework of the position and are not to be construed as a detailed statement of all the requirements that may be inherent in the position. Details may be added or subtracted from time to time. As needed, the manager will review this position description with the employee and determine appropriate modifications.

*The above represents the essential job functions that you are assigned to perform in your job. If you are unable to perform these essential duties, please see Human Resources as IEWC may be able to provide reasonable accommodations against the ADA requirements.