Field Service Technician – Industrial Machinery

IMA Schelling Group USA | Morrisville, North Carolina | Field Service
Salary: $60,000 per year, plus overtime eligibility

Complex machinery delivers value only when it runs reliably. As a Field Service Technician, you will bring our industrial systems to life at customer sites, from installation and commissioning to operator training, maintenance and repair.

Based out of our Morrisville location, you will work independently in the field while supported by an experienced North American service organization. Your work will have a direct impact on machine availability, customer productivity and long-term customer relationships.

Compensation and Benefits

• Annual salary of $60,000

• Overtime eligibility

• Health insurance

• Vision insurance

• Dental insurance

• Life insurance

• 401(k) plan with a company match of 50% on employee contributions up to 6%

What You’ll Do

• Install and commission complex industrial machinery and production systems at customer sites.

• Support customers after commissioning and help ensure reliable day-to-day operation.

• Troubleshoot mechanical, electrical and control-related issues and identify effective solutions.

• Perform preventive maintenance, repairs and the replacement of machine components and spare parts.

• Train customer operators and maintenance personnel on the safe and effective use of their equipment.

• Communicate clearly with customers throughout each service assignment and provide professional technical support.

• Coordinate with internal service colleagues and technical specialists when additional expertise is required.

• Document completed work, findings and recommended follow-up actions.

What You Bring

• Technical training, an associate degree or equivalent hands-on experience in mechatronics, industrial electrical systems, industrial mechanics, automation or a related field.

• Practical experience installing, commissioning, maintaining or repairing complex industrial machinery.

• Strong mechanical and electrical troubleshooting skills.

• A customer-focused approach and the ability to explain technical topics clearly.

• The ability to organize service assignments and work independently at customer sites.

• The willingness and ability to travel extensively and spend extended periods away from home.

A Plus, but Not Required

• Previous experience as a Field Service Technician.

• Familiarity with PLCs, industrial controls or automation systems.

• Experience with machinery used in the woodworking, non-ferrous metals, plastics, composites or board industries.

• Experience training machine operators or maintenance teams.

Travel and Work Pattern

This is a travel-intensive field position. You should expect to travel for approximately two weeks at a time, followed by one weekend at home between assignments.

To support you while traveling:

• You will receive a company credit card for approved travel expenses, excluding meals.

• You will receive a per diem for each eligible travel day.

• You may retain eligible rewards points earned through hotels, airlines and rental car providers.

• You will be eligible for overtime.

• You will receive hands-on, on-the-job training to prepare you for your assignments.

Why IMA Schelling?

IMA Schelling Group USA provides industrial machinery sales and service throughout North America. Our solutions support customers in the woodworking, metalworking, plastics, composites and board industries.

In this role, you will:

• Work hands-on with sophisticated industrial machinery and automated production systems.

• Take ownership of varied technical assignments where no two service calls are exactly alike.

• Support equipment throughout its lifecycle, from initial installation to long-term maintenance and upgrades.

• Join a North American service organization with more than 35 certified technicians.

• Collaborate with colleagues and technical experts across an international machinery group.

Interested?

You do not need to match every preferred qualification to apply. If you have a strong technical foundation, enjoy solving problems directly at customer sites and are ready for a travel-intensive field role, we would like to hear from you.

Work location:
IMA Schelling Group USA
301 Kitty Hawk Drive
Morrisville, NC 27560
Field assignments at customer locations

IMA Schelling Group USA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.