Regional Service Specialist

The Opportunity

InCharge Energy is seeking a highly organized and proactive Regional Service Specialist to support the Service Department through effective scheduling, coordination, and communication for the branch electrical technicians. This regional role is responsible for dispatching service technicians, managing work orders, and ensuring service operations run smoothly and efficiently. As the first point of contact for many customers, you’ll represent InCharge with professionalism and care. The ideal candidate is detail-oriented, tech-savvy, and thrives in a fast-paced environment, collaborating cross-functionally across teams to deliver exceptional customer experience.

What You’ll Do

Coordinate regional technician schedules and prioritize dispatches based on urgency, skill set, and location

Work with dispatch and support teams to resolve repairs and work orders

Ensure all maintenance, repair, commissioning, and related services are delivered on time and within scope

Organize and track work orders, customer requests, revenues, and expenses for completed services

Verify technicians have the required work scope, parts, tools, and customer contact information to ensure job readiness

Serve as the primary point of contact between customers, technical support, manufacturers, and internal teams

Oversee communication and workflow across assigned regional teams

Participate in troubleshooting system errors to determine and dispatch the appropriate personnel

Issue purchase orders and approve invoices in coordination with the accounting team

Manage external ticketing systems and coordination with 3rd-party vendors

Ensure ongoing client satisfaction through consistent communication and follow-up

Assist with onboarding and mentoring new service team members

Attend meetings and training sessions to maintain up-to-date knowledge of systems and processes

Respond promptly to phone calls and email inquiries

Perform additional duties as assigned

Your Experience and Capabilities

2+ years of dispatching or service coordination experience

Ability to work extended hours in peak times

Strong organizational and multitasking abilities with exceptional attention to detail

Demonstrated customer service mindset and problem-solving approach

Proficiency with service management tools such as Salesforce, ServiceMax, Zendesk, or other dispatching software

Excellent written and verbal communication skills

Proficient in Microsoft Office Suite, particularly Outlook

Experience in Electrical or EV charging industry is a plus

US Salary Range$68,500—$73,000 USD

What We Offer

Full-time employees enjoy competitive compensation and benefits package including 401(k) matching contribution, health, dental, and vision, paid jury duty, paid holidays, generous vacation and paid sick leave, opportunities for advancement, office meals and snacks, team building events and activities throughout the year.

Equal Opportunity Employer

Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

CCPA disclosure notice here.