Fraud & Dispute Resolution Analyst-Attestation Sp, Owensboro, KY

The Fraud and Dispute Resolution Analyst will monitor, investigate, and respond to fraudulent activity and disputed transactions within the bank, including both in-person and electronic transactions.

• Monitors and detects daily transactions for fraudulent activity

• Monitors and reviews daily reports related to Fraud, Disputes and Currency Transaction Reports

• Assist locations with response to customer inquiries on questionable transactions

• Responds to disputed transactions or currency related transactions

• Assists the Fraud and Dispute Resolution Manager with establishing and maintaining fraud training and prevention procedures

• Completes validation and verification of information associated with wires
• Completes validation and verification of information associated with account level changes

• Assists law enforcement agencies when legal action is necessary or when seeking restitution

• Manages and maintains detailed logs and files related to fraudulent activity and dispute process

• Investigates claims on both in-person and electronic transactions

• Prepares reports, memos, letters, and applicable documents

Required/Preferred

Education Level

Description

Required

High School or GED

Preferred

Bachelors Degree

Minimum

Comments

5

Five (5) years of investigation and/or fraud experience required and/or banking experience. 

Required/Preferred

License / Certification

Description

• Computer experience preferred; experience with Microsoft Word, Excel, and Outlook preferred

• Customer service skills

• Oral and written communication skills

• Interpersonal skills

• Planning, organization, and decision-making skill

• Analytical ability and judgment

• Ability to work independently

• Ability to multi-task

• Computer skills

• Clerical and administrative skills

• Investigative and reporting skills

• Adaptable to change

Indoors, environmentally controlled. Usual office working conditions. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises.

Requirement

Frequency

Occasional travel to locations required

Occasionally

Position requires incumbents to be off work for a minimum of five consecutive business days

Requirement

Frequency

Sitting (remaining in a seated position)

Constantly

Standing (remaining on one’s feet in an upright position without moving about)

Occasionally

Walking (moving about on one’s feet)

Occasionally

Lifting (raising or lowering an object from one level to another)

Occasionally

Carrying (transporting an object, usually by holding it in the hands or arms or on the shoulder)

Occasionally

Pushing/Pulling (exerting force upon an object so that the object moves away or toward the force)

Never or Rarely

Reaching (extending hand(s) and arm(s) in any direction, such as overhead, below waist, forward or lateral)

Never or Rarely

Keyboarding (entering text or data using computer keyboard or 10-key numeric keyboard)

Constantly

Pinching/Gripping (seizing, holding, grasping, turning or otherwise working with the hand(s) or fingers)

Never or Rarely

Stooping (bending downward and forward by bending spine at the waist)

Never or Rarely

Squatting/Crouching (bending body downward and forward by bending legs and spine)

Never or Rarely

Kneeling (bending legs at knees to come to rest on knee(s))

Never or Rarely

Crawling (moving about on hand and knees or hands and feet)

Never or Rarely

Climbing (ascending or descending ladders, stairs, ramps)

Never or Rarely

Speaking (expressing or exchanging ideas by means of the spoken word to impart oral information to customers and to convey detailed spoken instructions accurately, loudly, or quickly)

Frequently

Hearing (the ability to hear, understand, and distinguish speech, either in person or telephonically)

Frequently

Near Visual Acuity (clarity of vision at approximately 20 inches or less)

Constantly

Far Visual Acuity (clarity of vision at approximately 20 feet or more)

Occasionally

May require lifting up to 10 pounds