Healthcare Services, Pharmaceutical Commercialization, Marketing & Advertising, Consulting

Director, Client Services

Philadelphia, PAHybridFull TimeDirectorPosted 1 month agoVisa sponsorship available

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

client services
account leadership
healthcare
pharmaceutical
life sciences
client relationships
high-value accounts
executive leadership teams
account growth plans
commercial opportunities

Nice to have

employee engagement
learning and training solutions
scientific engagement
capability building
applied behavioural science
live and virtual experiences

Role summary

Engage XD is seeking a Director, Client Services to lead a portfolio of pharmaceutical and healthcare clients. This senior role involves building long-term partnerships, identifying growth opportunities, and leading teams to deliver impactful solutions. Responsibilities include managing client accounts, developing account growth plans, leading strategic client conversations, and mentoring account teams. The ideal candidate has 8+ years of experience in client services or account leadership within a healthcare, pharmaceutical, or life sciences agency, with strong commercial awareness and a collaborative leadership style. This is a hybrid role.

Are you a senior healthcare communications agency leader who loves building client relationships, shaping campaigns and turning client challenges into creative opportunities?

You will have a background in pharmaceutical or healthcare communications and integrated campaigns.

You'll have spent your career close to the work – understanding client briefs, partnering with creative and strategy teams, shaping communications and campaigns, presenting ideas and ultimately helping clients achieve their objectives.

This is a senior client leadership role where you'll take ownership of some of our most important pharmaceutical and healthcare relationships. You'll oversee a portfolio of multi-million-dollar accounts, strengthen existing partnerships and identify opportunities to grow those relationships through new ideas, campaigns and capabilities..

You will report into the Head of Client Engagement, North America

What you'll do

Manage a portfolio of healthcare and pharmaceutical client accounts.

Build trusted relationships with senior partners, including C-suite leaders.

Identify opportunities to expand existing partnerships and introduce new services.

Work with business development colleagues to win new work and grow new client relationships.

Develop account plans that support long-term client growth.

Lead strategic client conversations, business reviews and planning meetings.

Turn client briefs into clear relevant plans for delivery teams.

Partner with creative, strategy, production and specialist teams to develop the right solutions.

Lead and support pitches for new opportunities.

Mentor Account Directors and wider account teams, helping them develop and succeed.

Be the senior escalation point for client issues, finding practical solutions when challenges arise.

Manage account forecasting, revenue and profitability, ensuring projects are commercially successful.

Ensure projects are resourced and delivered to a high standard by working with operations.

What do you need to have...

You'll have 8+ years' experience within a healthcare or pharmaceutical communications, advertising, medical communications, integrated marketing or experiential agency.

A strong healthcare communications/campaign background is essential We're looking for someone who understands how great agency work gets made – from the initial client brief and strategic thinking through creative development, presentation, production and delivery.

Significant senior client services/account leadership experience within a healthcare communications agency environment.

Experience growing strategic client relationships.

Experience leading complex, high-value accounts and overseeing multiple client programmes.

Confidence working with senior client partners, including executive leadership teams.

Experience developing account growth plans and identifying new commercial opportunities.

Commercial awareness, including forecasting and portfolio management.

Comfortable leading diverse teams and influencing partners across an organisation.

A collaborative leadership style with experience developing others.

A curious and creative mindset – someone who naturally asks "what else could we do?"

Just a few of our benefits...

Great compensation package

23 days' personal leave plus public holidays and volunteering leave

Private Medical Plan and Life Insurance

401(K) Plan

Hybrid working

A bit about us...

Engage XD is an unusually shaped communications group that creates experiences that inspire lasting change. We partner with clients to provide employee engagement, learning and training solutions, scientific engagement and capability building, all underpinned by applied behavioural science. We engage internal and external audiences through the creation and delivery of live and virtual experiences, film, digital, and immersive content.

Our family of brands is made up of: Emota, Forty1 and Nazarѐ.

We believe in our values: We empower everyone | We rise to the challenge | We work as one | We ask what if | We do the right thing and we will ask you how your personal values align to our values

#LIML

This is a hybrid remote/in-office role.

Don't meet every job requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

Ready to apply?

You'll be redirected to Inizio Engage XD's application page.