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Innodata Inc. Verified
Data Services, Artificial Intelligence, IT Services, Content Transformation

Content Evaluator – Bilingual (French and English)- Flexible Hours

RemoteRemoteFull TimePosted 1 month agoVisa sponsorship available

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Required skills

  • bilingual
  • French
  • English
  • content evaluation
  • AI
  • customer support
  • Instagram
  • WhatsApp
  • Messenger
  • evaluation rubrics

Role summary

Seeking detail-oriented, bilingual (French and English) Content Evaluators to perform human quality evaluations for an AI customer support product on Instagram, WhatsApp, and Messenger. Responsibilities include evaluating AI model responses against rubrics, verifying customer query information against business sources, and participating in quality assurance processes. Requires strong customer service background, exceptional written English and French skills, analytical precision to follow complex guidelines, and adaptability with web-based tools. Flexible hours are offered.

Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence by providing the data, evaluation frameworks, and human expertise required to build AI systems that can be trusted at scale. We provide a range of transferable solutions, platforms, and services for Generative AI / AI builders and adopters. In every relationship, we honor our 36+ year legacy delivering the highest quality data and outstanding outcomes for our customers.

Role OverviewWe are seeking detail-oriented evaluators to conduct human quality evaluations for an enterprise AI customer support product on Instagram, WhatsApp, and Messenger. You will evaluate and benchmark AI model responses against complex evaluation rubrics using provided business knowledge bases.

What You’ll Own:

  • Model Evaluation: Review and score AI-generated customer interactions across Foundational, Experiential, and Operational dimensions (e.g., Action Fidelity, Faithfulness, Hallucination, Compliance, Tone, and Handoff).
  • Intent & Fact Verification: Benchmark both informational (R1) and transactional (R2) customer queries against authoritative business sources (FAQs, product catalogs, SOPs) within the task UI.
  • Quality Assurance: Participate in dual-review processes and daily calibration audits to ensure inter-rater agreement and establish ground-truth performance targets.
  • Performance Targets: Deliver precise evaluation

    • You’ll Thrive in This Role If You Have:

  • Customer Service Background: Prior experience in customer service, call centers, retail, or handling customer communications via email, chat, or phone (highly prioritized).
  • English Proficiency: Exceptional written English skills with a strong command of tone, brand voice, grammar, and nuance.
  • French Proficiency: Exceptional written French skills with a strong command of tone, brand voice, grammar, and nuance.
  • Analytical Precision: Ability to strictly follow multi-tier evaluation guidelines, complex logic trees, and technical rubrics without deviation.
  • Tech Adaptability: Comfort using dedicated web-based tools and labeling interfaces.

    • Please be aware of recruitment scams involving individuals or organizations falsely claiming to represent employers. Innodata will never ask for payment, banking details, or sensitive personal information during the application process. To learn more on how to recognize job scams, please visit the Federal Trade Commission’s guide at https://consumer.ftc.gov/articles/job-scams.

    If you believe you’ve been targeted by a recruitment scam, please report it to Innodata at verifyjoboffer@innodata.com and consider reporting it to the FTC at ReportFraud.ftc.gov.

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