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Innodata Inc. Verified
Data Services, Artificial Intelligence, IT Services, Content Transformation

Voice Actor - Flexible Hours

RemoteRemoteFull TimePosted 22 days agoVisa sponsorship available

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Required skills

  • Voice Actor
  • Role-played customer service calls
  • Customer
  • Business
  • Clinic receptionist
  • Facility assistant
  • Unscripted
  • Stay in character
  • Defined policy
  • Score the caller's performance

Nice to have

  • Theatre
  • Improv
  • Voice-over experience

Role summary

We are seeking a Voice Actor to participate in a voice data collection program, specifically role-playing customer service calls. In this role, you will act as a business representative (e.g., clinic receptionist) while a trainer calls as the customer. Calls are unscripted, requiring you to stay in character, follow policies, and handle interactions naturally. You will deliver clear vocal performances, accurately state fixed facts, capture and read back caller details, and verify identity/authority. Responsibilities include recording calls, naming files precisely, and uploading recordings and evaluations (scores, error tags, notes) within 24 hours. Native-level English, acting or voice acting experience, and strong attention to detail are essential. A quiet home environment is required.

Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence by providing the data, evaluation frameworks, and human expertise required to build AI systems that can be trusted at scale. We provide a range of transferable solutions, platforms, and services for Generative AI / AI builders and adopters. In every relationship, we honor our 36+ year legacy delivering the highest quality data and outstanding outcomes for our customers.

Scope of the Role:

We're piloting a new type of voice work as part of a voice data collection program: live, roleplayed customer service calls. You play the business, such as a clinic receptionist or a facility assistant. A member of our training team calls you as the customer. Calls are unscripted on the caller's side, so you'll need to stay in character, follow a defined policy, and handle whatever comes up naturally.

After each call, you score the caller's performance on a short online form. You're assessed on three things: how well you perform, how well you capture the audio, and how accurately you evaluate the call.

What You’ll Own:

  • Prepare in advance from two receiver scripts that you'll receive at least 24 hours before your session. Learn the beats well enough to deliver them as natural speech, not read them aloud.
  • Take two role played calls of about 5–7 minutes each in a single 20-minute session. One is a routine call. The other is more demanding and requires you to hold a firm position politely while the caller pushes back.
  • Deliver clear, expressive, and consistent vocal performances across calls, following the project guidelines for tone, pacing, and scenarios.
  • State fixed facts exactly as written, including prices, hours, policies, and timeframes. Capture caller-supplied details such as names, phone numbers, dosages, and amounts precisely, and read them back accurately.
  • Verify a caller's identity and authority before acting on an account and disclose only what the script permits.
  • Hold a policy without inventing authority, workarounds, or exceptions, and without sounding cold or robotic.
  • Record both sides of each call as a single mixed audio track using the provided capture equipment. Name the files exactly as specified and upload them to the designated folder shared in your briefing packet.
  • Within 24 hours of your session, upload both recordings and complete a structured evaluation of each call: scores on a 1–5 scale, error tags with severity ratings, and specific, timestamped notes that someone who didn't hear the call could act on.

    • You’ll Thrive in This Role If You Have

  • Native-level English, including comfort reading numbers, names, and medication dosages back accurately.
  • Professional experience in voice acting, acting, concierge-style or customer-facing voice work, or similar.
  • Call-quality monitoring, QA analyst, or trainer/CSM experience in a BPO environment.
  • Reception or front-desk experience in a clinic, property management, or storage/utilities setting.
  • Theatre, improv, or voice-over experience.
  • A quiet, uninterrupted space at home for the session, with no background noise or shared room.
  • Availability for a 20-minute live session, plus preparation time before and evaluation time after.
  • Strong attention to detail and the ability to follow precise technical and file-delivery instructions.

    • The expected hourly salary range for this position is $25-$30p/hour, based on experience, skills, and qualifications.

    Please be aware of recruitment scams involving individuals or organizations falsely claiming to represent employers. Innodata will never ask for payment, banking details, or sensitive personal information during the application process. To learn more on how to recognize job scams, please visit the Federal Trade Commission’s guide at https://consumer.ftc.gov/articles/job-scams.

    If you believe you’ve been targeted by a recruitment scam, please report it to Innodata at verifyjoboffer@innodata.com and consider reporting it to the FTC at ReportFraud.ftc.gov.

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