Amazon Connect Developer

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching

About the Role:Innovative Tech Solutions Inc is looking for a talented Amazon Connect Developer to join our growing team in Woodlawn, MD. In this role, you'll design and build cutting-edge cloud contact center solutions that make a real impact for our clients. If you're passionate about AWS technologies and love solving complex communication challenges, this is the opportunity for you!

Responsibilities:

• Design, develop, and deploy Amazon Connect contact center solutions for enterprise clients
• Build and maintain contact flows, IVR systems, and call routing configurations within Amazon Connect
• Integrate Amazon Connect with CRM platforms, Lambda functions, and third-party APIs
• Develop and optimize chatbots and virtual agents using Amazon Lex
• Monitor, troubleshoot, and resolve issues related to contact center performance and reliability
• Collaborate with stakeholders to gather requirements and translate them into scalable technical solutions
• Document architectures, configurations, and development processes for ongoing support

Requirements:

• Proven hands-on experience developing and configuring Amazon Connect environments
• Proficiency with AWS services including Lambda, DynamoDB, S3, CloudWatch, and IAM
• Experience with Amazon Lex, Polly, and other AWS AI/ML communication services
• Strong scripting or programming skills in Python, JavaScript, or Node.js
• Familiarity with REST API integrations and CRM platforms such as Salesforce or ServiceNow
• AWS certification (e.g., AWS Certified Developer or Solutions Architect) preferred
• Strong problem-solving skills and ability to work independently in a fast-paced environment

About Us:Innovative Tech Solutions Inc is a forward-thinking technology firm based in Woodlawn, MD, dedicated to delivering smart, scalable solutions that help businesses thrive in a digital-first world. Our clients trust us to modernize their operations with the latest cloud and communication technologies. We foster a collaborative, growth-oriented culture where talented professionals are empowered to do their best work every day.